Reviews
Excellent service and a fair price.
Excellent service and a fair price. Conscientious staff. Easy to schedule on line. Coupons used from dealer emails.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review! We're glad to hear that you had an excellent experience with our service team at Genesis of Naples and that scheduling online was a breeze. We appreciate your business and hope to see you again down the road!
Pleasant experience.
Pleasant experience. Jason Prater was very knowledgeable and helpful. Answered all questions and made the buying experience enjoyable. I would recommend Genesis of Naples to anyone looking for a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We're glad to hear that Jason provided you with a pleasant and enjoyable buying experience. Your recommendation means a lot to us at Genesis of Naples!
AC in GV70 stopped working on 6/10/2023 First on-line
AC in GV70 stopped working on 6/10/2023 First on-line appointment was 7/16/2023.....36 days Called Saturday and was told I could I could drop off on 6/12. Tech first looked at it on 6/20. Added dye to AC on 6/23. Apparently will look at dye on 6/27. I realize they are busy, but in all the years I've owned Acura's; Audi's and BMW's I have never gone through such extended service gobbdelygook. Bought the wrong car from the wrong dealer. And they did offer a loner/rental car from Thrifty. Did not need one thankfully AC repair in SW Florida should not take this long. Very disappointing. 3rd rate performance.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the extended wait time and inconvenience you experienced with your AC repair. We understand that this is not the level of service you expected, and we would like to make it right. Please reach out to me at your earliest convenience so we can discuss this matter further and find a solution. Thank you for bringing this to our attention. - Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
Vinnie did a great job.
Vinnie did a great job. We got a great deal and all was delivered as promised on our Genesis GV80. Would definitely recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Deanna, thank you so much for reviewing Vinnie and Genesis of Naples! Congratulations on your Genesis GV80!
Unfortunately, the service of this dealership has
Unfortunately, the service of this dealership has deteriorated over time. I am on my fifth Genesis and I regret buying the current one. Overpriced and service levels are abysmal. Cannot get a return call from service staff after 3 days. Pawel has been disappointing in his communications.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that you're dissatisfied with your recent experience, and we take feedback like this very seriously. Please give me a call directly so we can help make things right for you. We are grateful for your loyal business and want to ensure that we are providing you with the best care going forward. Thank you. Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
As a follow up, the GM, Operations Manager and Service Manager all responded in some way. I learned through the GM of the unprecedented demand they are experiencing for both sales and service. Two dealerships in Ft. Meyers and Punta Gorda were basically put of of operations due to Hurricane Ian. That additional demand cannot be absorbed easily and have things run smoothly. They have stated they are hiring additional help which may mitigate some of the frustrations that customers are experiencing. My advice, be honest and tell the whole story, most customers will be sympathetic and understanding. Pawel will get some much needed help and avoid a nervous breakdown. Thank you for reaching out and explaining.
Gary was great!
Gary was great! A joy to work with. Explained everything perfectly and took care of all details with our transaction
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear that Gary provided excellent service during your transaction with us! Thank you for sharing your experience at our business. We appreciate your support for Genesis of Naples!
Very good service very good customer support I like the
Very good service very good customer support I like the car very much the technology is amazing
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear from you, David! Thank you for choosing Genesis of Naples and for sharing your experience. Drive safely until we see you next!
Wonderful service.
Wonderful service. Pawel was superb!! Professional, courteous, extremely knowledgeable! The VERY best I have ever dealt with in any dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Charles, it is gratifying to hear that you had such a positive experience with Pawel and the team! Thank you for choosing Genesis of Naples and for sharing your support. Drive safely!
This was the third G90 I leased or bought from Genesis of
This was the third G90 I leased or bought from Genesis of Naples. Always a good experience. Service over the past 6 years has been excellent. The salesman who handled my sale earlier this week, Rob Reilly, was very helpful, knowledgeable, courteous and spent considerable time w/ me after I paid for the car showing me the new technology vs. my 2020 G90.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rob and the entire Genesis of Naples team are thrilled to see your glowing review! Thank you so much for supporting Genesis of Naples and please let us know if you need anything down the line!
TJ really knows his product!
TJ really knows his product!!!!! I wanted a G 80 Sab Ice. Not available. Looked at “Matt” not for me. My 1st 2020 G 80 SAVED MY LIFE. I had an accident in October. My car was hit in rear axle. If I didn’t have that power under my foot I would’ve been hit in driver’s door. Hadbumps & lots of bruises but was able to walk to car when I left ER That’s why I NEEDED A NEW G 80 TJ found a G 80 on the lot not yet in the computer. Just off the truck. LOVED THE INTERIOR. Color ok. Bought the car then. Pickup a few days later. Since then lots of “love the color” from friends & family. It does have the glitz I love. Thankfully Nancy Maginness
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nancy, it makes our day to see reviews like this! We're over the moon TJ could accommodate your specifications and get the right vehicle for you. It's incredible to see that your last Genesis G80 was able to help you like this — thank you for sharing your experience. We're elated that you're loving your new Genesis G80 now, as well. Safe travels from all of us at Genesis of Naples, and enjoy the new ride!