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Chula Vista Auto Group

(285 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 9:00am–7:00pm Closed

Reviews

(285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chula Vista Auto Group from DealerRater.

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Always a smooth, efficient, and fast experience with John

Always a smooth, efficient, and fast experience with John as a service advisor. I arrived a full hour before my appointment and John was able to work me in no problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re delighted to know you had an excellent experience. Thanks for the 5 stars and your kind words! - Anthony Correia, Service Manager

5 stars for the Chula Vista Ford service team—especially

5 stars for the Chula Vista Ford service team—especially John Stevenson. Brought in my F-250 and had an excellent experience from start to finish. Clear communication, fair timeline, and my truck was ready exactly when promised. John kept me updated, explained everything, and made it easy. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your positive feedback made our day! Thank you for choosing us and leaving such a wonderful review. - Anthony Correia, Service Manager

Tim was very fast and efficient with getting me in and

Tim was very fast and efficient with getting me in and out of there! Would definitely recommend using them again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We’re so glad you enjoyed your visit and appreciate your support. - Anthony Correia, Service Manager

John Stevens is a kind, caring service manager.

John Stevens is a kind, caring service manager. Upfront and honest about what was needed. He took his time to get to know me and answer my questions about what I can expect next for service on my F 150

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We’re delighted to know you’re happy with our service! - Anthony Correia, Service Manager

We have consistently received excellent service at Chula

We have consistently received excellent service at Chula Vista Ford. They are very knowledgeable about our vehicle and provide accurate pricing and they get the job done on time and done right every time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the glowing review! We’re so pleased everything met your expectations. - Anthony Correia, Service Manager

The valet service is terrific and extremely reliable and

The valet service is terrific and extremely reliable and convenient! Very satisfied with service as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your amazing review and the 5 stars! It’s always a pleasure to serve our valued customers - Anthony Correia, Service Manager

Bringing my truck in for service has been a gave

Bringing my truck in for service has been a gave experience. John checked me in and gave me a time estimate when I asked how long the service would take. John has always been very helpful for me when I have brought in my truck for service or repair. He is very knowledgeable about the process and time. His time estimate was right on. John always has a positive and uplifting attitude. Thank you, Martin Olson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us and for leaving such a great review. We look forward to serving you again soon! - Anthony Correia, Service Manager

Service Provider was outstanding and informative.

Service Provider was outstanding and informative. Satisfied with my service. The lounge and facility could really use and update.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We really appreciate your positive feedback and support — it means so much to our team! - Anthony Correia, Service Manager

John is an extremely herd working and dedicated service

John is an extremely herd working and dedicated service provider! Very communicative and professional! Thank you Chula Vista Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to leave us a 5-star rating. We’re thrilled you enjoyed your experience. - Anthony Correia, Service Manager

I was pleasantly surprised that my car was completed in a

I was pleasantly surprised that my car was completed in a timely manner. The staff was easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re so grateful for your feedback. Knowing you had a positive experience makes all our hard work worthwhile! - Anthony Correia, Service Manager