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Chula Vista Auto Group

(285 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 9:00am–7:00pm Closed

Reviews

(285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chula Vista Auto Group from DealerRater.

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Great personnel!

Great personnel! Whenever we have any doubts or questions, they are quick to help in a caring manner :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your 5-star review. It’s always our goal to provide excellent service, and we’re so glad we could meet your expectations. Thank you for taking the time to share your feedback! Anthony Correia, Service Manager

Dropped off for oil change and code scan on transmission.

Dropped off for oil change and code scan on transmission. Said pick up in 2 days took 5, when called for update they said they will have person call me and never recieved call back. They wanted 2k for simple fix, I took somewhere else for 600. For oil change they didn’t put sticker on window, and I requested they put air in tire and that didn’t happen. Only good thing is say is staff are respectful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re sorry to hear about your experience. This isn’t the level of service we aim to provide, and we’d like to make things right. Please contact me directly at acorreia@chulavistaford.com so we can discuss this further and find a solution. - Anthony Correia, Service Manager

The salesman that helped me (Enrique) went above and

The salesman that helped me (Enrique) went above and beyond helping me to get the car that best suited my needs, That man deserves a pay raise.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5 stars! We’re thrilled to hear you had a great experience. Your support means everything to us, and we can’t wait to welcome you back again soon! Terry Toudle, General Sales Manager

Always happy with Chula Vista Ford.

Always happy with Chula Vista Ford. Alrhough I will probably never purchase a Gird again because of the problems I’ve had with my current car, the dealership itself is always fantastic, personable and understanding, LOVE their service dept! Hands down one of the best. Just wish I didn’t have to see them so often

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your 5-star review. It’s always our goal to provide excellent service, and we’re so glad we could meet your expectations. Thank you for taking the time to share your feedback! Anthony Correia, Service Manager

CV Ford is truly a nice dealership that’s well organized

CV Ford is truly a nice dealership that’s well organized and staffed with customer service oriented employees.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your 5-star review. It’s always our goal to provide excellent service, and we’re so glad we could meet your expectations. Thank you for taking the time to share your feedback! Terry Toudle, General Sales Manager

Thank you for all you guys do.

Thank you for all you guys do. Drop off my car for an oil change and man they found all kinds of things that was about to go bad. Always do throughly inspection and find things and make my life easy. Thank you again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you for the glowing review! We’re so happy you had a positive experience with us. It’s customers like you who make what we do so rewarding. Looking forward to seeing you again! Anthony Correia, Service Manager

Hands down excellent service for sales quick and easy

Hands down excellent service for sales quick and easy with alot of information towards the vehicles being sold.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you for the glowing review! We’re so happy you had a positive experience with us. It’s customers like you who make what we do so rewarding. Looking forward to seeing you again! Terry Toudle, General Sales Manager

Staff is Always helpful, always punctual, and most

Staff is Always helpful, always punctual, and most importantly very patient with any and all questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 stars! We’re grateful for your support and glad you had a great experience! Terry Toudle, General Sales Manager

Chula Vista Ford and John Stevens, my service advisor

Chula Vista Ford and John Stevens, my service advisor always do a great job on my Mach E.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you for the glowing review! We’re so happy you had a positive experience with us. It’s customers like you who make what we do so rewarding. Looking forward to seeing you again! Anthony Correia, Service Manager

Very professional, thorough, and honest.

Very professional, thorough, and honest. They recommend and did a ride along to make sure that what I reported was found. Awesome dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

N/A