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Chula Vista Auto Group

(287 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 9:00am–7:00pm Closed

Reviews

(287 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chula Vista Auto Group from DealerRater.

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Chula Vista Ford and John Stevens, my service advisor

Chula Vista Ford and John Stevens, my service advisor always do a great job on my Mach E.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you for the glowing review! We’re so happy you had a positive experience with us. It’s customers like you who make what we do so rewarding. Looking forward to seeing you again! Anthony Correia, Service Manager

Very professional, thorough, and honest.

Very professional, thorough, and honest. They recommend and did a ride along to make sure that what I reported was found. Awesome dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

N/A

Jose is the man!

Jose is the man! He communicated everything effectively and made sure everything went well. Very great team down at Chula Vista Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your 5-star review. It’s always our goal to provide excellent service, and we’re so glad we could meet your expectations. Thank you for taking the time to share your feedback! Terry Toudle, General Sales Manager

Derek is always friendly and great on communication.

Derek is always friendly and great on communication. Thabn you! Have great rest of the week

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 stars! We’re grateful for your support and glad you had a great experience! Terry Toudle, General Sales Manager

Employee work hard,but very slow service.

Employee work hard,but very slow service. I negacitate a price for 1 hour and got finance document for almost 3 hours very slow service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Chula Vista Ford has treated me great.

Chula Vista Ford has treated me great. My service agent John Steven is great he communicates with me with the update of my vehicle and the shuttle service I greatly appreciated since my plan was to wait for my car for the oil change but since John said that the part for the recall for my car is in and they can install it but it will take about 5 hours with the oil change so John over the shuttle to me. If the service and attitude of the crew of Chula Vista Ford continues I will recommend it to all my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you for the glowing review! We’re so happy you had a positive experience with us. It’s customers like you who make what we do so rewarding. Looking forward to seeing you again! Anthony Correia, Service Manager

Darren was very courteous and helpful and the service was

Darren was very courteous and helpful and the service was thorough and timely. Will return for future services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5 stars! We’re thrilled to hear you had a great experience. Your support means everything to us, and we can’t wait to welcome you back again soon! Anthony Correia, Service Manager

They did the recall quickly and checked out the sound

They did the recall quickly and checked out the sound system. It seems like they did a thorough job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your 5-star review. It’s always our goal to provide excellent service, and we’re so glad we could meet your expectations. Thank you for taking the time to share your feedback! Anthony Correia, Service Manager

The support staff, service department personnel , and

The support staff, service department personnel , and manager were, communicative, professional, punctual, accountable and flexible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 stars! We’re grateful for your support and glad you had a great experience! Anthony Correia, Service Manager

Great Service all around, quick and easy no issues Darren

Great Service all around, quick and easy no issues Darren helped us out and he do an amazing job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 stars! We’re grateful for your support and glad you had a great experience! Anthony Correia, Service Manager