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Chula Vista Auto Group

(279 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 9:00am–7:00pm Closed

Reviews

(279 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chula Vista Auto Group from DealerRater.

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Andre took care of getting my battery replaced and helped

Andre took care of getting my battery replaced and helped me quickly when I realized the window mechanism was not working correctly after I had just left and had to turn back around to the dealership to get it checked out. I even forgot my water bottle in the lobby and the sales folks kept it safe for me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for brightening our day with your 5-star review! Anthony Correia Service Manager

I can always rely on CV Ford to make my family vehicles a

I can always rely on CV Ford to make my family vehicles a priority. There always reliable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re so grateful for your positive feedback and perfect score—thank you! Anthony Correia Service Manager

Great customer service, kind staff and efficient .

Great customer service, kind staff and efficient . I would definitely go again to have my vehicle serviced

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We love hearing this kind of feedback—thank you for the amazing rating! Anthony Correia Service Manager

Above satisfactory service, professional, and courteous.

Above satisfactory service, professional, and courteous. Explains any questions asked. Good for basic maintenance. Unfortunately like all dealer services, are overpriced especially for major work requiring entire parts assemblies not always necessary.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5 stars—we’re glad we could make your experience great! Anthony Correia Service Manager

Andre at the service department took such patience and

Andre at the service department took such patience and care with the maintenance on my raptor! Coming back for every service and my next Mustang!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re thrilled you had a great experience—thanks for the wonderful review! Anthony Correia Service Manager

Good customer service n friendly employees n the a Driver

Good customer service n friendly employees n the a Driver that takes u home n picks u up is awesome!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is our goal—thanks for the wonderful review and support! Anthony Correia Service Manager

I would like to thank Darren at Chula Vista Ford for his

I would like to thank Darren at Chula Vista Ford for his outstanding customer service. I had an urgent service that needed attention on my car, and even though I did not have an appointment, Darren made sure that my vehicle was accepted and he was even able to ensure that my vehicle was returned the same day. His communication throughout the day was excellent and he was friendly and accommodating. My family and I were in a bad spot since this was urgent work that needed to be completed same day, so I wanted to thank Darren and the Chula Vista Ford team for their professionalism and excellent customer service. We will definitely be back !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your 5-star rating made our day! Thank you for choosing us. Anthony Correia Service Manager

Excellent service , I am very satisfied , I love the car,

Excellent service , I am very satisfied , I love the car, will recommend with my friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5 stars! We truly appreciate your support. Derek Kim Sales Manager

Great Customer and Auto Shop service and performance.

Great Customer and Auto Shop service and performance. Timothy Keonsenthong provided great customer service and was on top of everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the amazing feedback! We're so glad everything went well. Anthony Correia Service Manager

The customer service is great.

The customer service is great. Pricing for service is a little higher than most of the other Ford dealers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We really appreciate the 5 stars—your support means a lot! Anthony Correia Service Manager