Reviews
Needed to have 2 recalls completed.
Needed to have 2 recalls completed. It appears they were done properly we really can?t rate what we can?t see. Bought car from Prime Acura. This dealer seems good no previous experience with them.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
We leased a ZDX EV last year and received a letter from
We leased a ZDX EV last year and received a letter from Acura for a recall. I made an appointment for today to bring the car in. My wife and I made all arrangements to come over today so we can leave the car at the dealership for repair. After we dropped the car, on our way home, I got a phone call from the advisor, informing us that the only certified EV technician is not at work today. My wife and I wasted two hours driving back and forth to the dealership. I heard the phone appointment was managed by a remote site who does not know the EV technician?s schedule. Acura is clearly unprepared for the EV market.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review and I look forward to working with you to get this rectified as I have emailed and left you a voicemail offering to pick up your vehicle, so you don't have to make the trip once again to have the recall completed. Joseph Sacchetti Service Director Ira Acura Westwood 508-921-1921 Jsacchetti@IraAcura.com
I use this dealer site for oil and filter change.
I use this dealer site for oil and filter change. Marc is very friendly and the service is good. I would give it a five star rating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate your feedback! If you're ever in need of more help, please let us know!
These guys are the best in the business.
These guys are the best in the business. Jack in the drive is the friendliest person in the industry. The ole technician Bob is the best tech they have!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They have welcoming and knowledgeable staff members, the
They have welcoming and knowledgeable staff members, the faculty is a clean and service is impecable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had some great experience at the dealership the service
I had some great experience at the dealership the service advisor i was working with took the time to explain me the necessary maintenance I need to keep the car run healthy for a few more years.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Overall, the service was very good.
Overall, the service was very good. The video that was provided could have been more in depth given that there was over $7000 worth of work Being recommended. The video cut off at the end of 2 1/2 minutes The loaner car Was useful and quite nice.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Chas, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service was quick and efficient, no wait time and my
Service was quick and efficient, no wait time and my service Rep Mark explained every step thoroughly and was very knowledgeable. Thank you Acura of Westwood.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Betsy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Noah was very professional and polite.
Noah was very professional and polite. Excellent face of the company. Handled my service needs extremely well. Would use him for service anytime I am there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Cindy, we're happy to hear you had such a positive experience with Noah! Please let us know if there is anything else we can do for you; we are more than happy to help!
Professional and nice dealership with all good
Professional and nice dealership with all good experts Looking great in all aspects Atmosphere is nice
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Acura Westwood! We are always more than happy to assist you if anything else comes up. Take care!