Reviews
Excellent service at Spitzer Chrysler Jeep Ram of
Excellent service at Spitzer Chrysler Jeep Ram of Mansfield! Brought in my wife’s Grand Cherokee for an oil change and a tire check. Everything was handled quickly, professionally, and with great care. Friendly staff and efficient service—highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Eryan, Thank you for your feedback! We’re glad to hear your wife’s Grand Cherokee was serviced quickly and professionally. We appreciate your recommendation and look forward to serving you again at Spitzer CDJR of Mansfield.
This was my first time at this dealership as I had bought
This was my first time at this dealership as I had bought my new car out of town. I was very pleased with the efficiency and friendliness of the staff.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Julie, Thank you for sharing your experience! We’re thrilled your first visit went smoothly and that our team’s friendliness stood out. We look forward to serving you again.
Mr. Wilford was very prompt in notifying me the
Mr. Wilford was very prompt in notifying me the installation materials had arrived, scheduled for installation before contacting me and the installation was completed quickly so that it didn’t interfere with my schedule. I will continue to use the department and dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jane, Thank you for sharing your experience! We’re glad Mr. Wilford’s prompt communication and efficient scheduling made the installation process smooth and convenient for you. We appreciate your continued trust in our dealership
The staff is very friendly and efficient!
The staff is very friendly and efficient! I did not have to wait long on my car, but the waiting room is very cozy and relaxing with coffee/drinks and a nice lounge area! After leaving, I have never had any further issues! Great team!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
What a wonderful review, thank you! We’re so pleased our friendly staff, comfortable waiting area, and thorough service made your visit such a positive one.
-purchased my Jeep Wagoneer approx 3 months ago, was told
-purchased my Jeep Wagoneer approx 3 months ago, was told I had free oil changes even up to the point of scheduling service, but was charged at time of pick up after service and was told they're not free anymore and instead I "earn points" with no attempt rectify the false statements even after expressing the repeated claims of free oil changes -dropped off my Jeep Wagoneer on Friday morning, was told that it wouldnt be ready till later that day and was encouraged to leave; the entire day passed without any text or call update, so I called and left a voicemail since it was 15 min after close; i never received a call back the next morning, I instead had to call in again and they told me it was ready for pickup
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Waited 1 hour and 45 minutes for oil change and tire
Waited 1 hour and 45 minutes for oil change and tire rotation! Was Not acceptable!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very friendly and polite.
Very friendly and polite. Also very helpful since this was my first service there. Nice and clean
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re pleased to hear that your first service visit went smoothly and that Rachel provided such polite, friendly, and helpful care. We’re glad you also enjoyed the clean and welcoming environment, and we look forward to serving you again.
The worst experience I’ve ever had with a vehicle in my
The worst experience I’ve ever had with a vehicle in my 45 years of existence.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
They got me scheduled in a timly manner.
They got me scheduled in a timly manner. I thought the service was great. I would go back again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our team does their best to schedule our customers at times that work best for them to get their vehicles serviced. It is wonderful to hear you would come back to visit us for your future automotive care. Thank you for leaving us your perfect rating, Kelly!
Check in and check out is always good.
Check in and check out is always good. This is the first time with all my vehicle that when I got in my floor mat was dirty with grease and door panel had dirt and grease all over it.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair