Reviews
Our purchase went smoothly and quickly.
Our purchase went smoothly and quickly. Everyone was knowledgeable, friendly & polite. Would do business with them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
KDFSC8, Congratulations on your recent purchase with us and noting everyone's helpfulness through the whole process! We are truly appreciative of you taking your time to provide us 5 star ratings across the board as well as trusting us with your new vehicle purchase. If there is anything else we can do better please do not hesitate to let us know. Drive safe and enjoy your new Ram!
It was very helpful to me and kind it made my day I
It was very helpful to me and kind it made my day I appreciated it very much
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello M40100042, thank you for your positive feedback about our service department on their very helpful service and made your day! We at Spitzer Kia of Mansfield hold importance on clear communication and thorough service and we are so proud to know our team met your standards. Please have safe travels and enjoy the road until next time!
Took a long time for an oil change.
Took a long time for an oil change. It was good when they were done
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Tig, your review about your recent experience with us at Spitzer CDJR Mansfield is well received! Thank you for taking the time to highly note that our work turned your car around excellently with the shortness of timing! It is certainly our concern to properly attend to you with the correct personnel whom we offer you to directly speak with our Service Director Greg Gilliam at 567.247.0254 at your allowance towards turning your experience around. Until then, safest of travels in your Ram!
Been going there for years, absolutely very helpful and
Been going there for years, absolutely very helpful and professional people there. They are the best
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are incredibly thrilled to receive a whole list of honorable mentions on your amazing review about our service during your recent visit at Spitzer Kia of Mansfield, Joyce! It is always our goal to ensure smooth and thorough assistance to all guests and we look forward to continuing our excellence. Please have safe travels until next time!
The young man at the service center was very knowledge
The young man at the service center was very knowledge and took his time explaining all the service options available for my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kfletch, we are so thrilled to receive your top notch ratings for our service team and that they are knowledgeable and provided full communication through the whole visit. Thank you for your time to share your positive feedback here. We wish you safe travels until we get to serve you again!
Spitzer is just a great dealership.
Spitzer is just a great dealership. They have awesome employees that know what they're doing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are tremendously grateful for your generous review about your recent visit at Spitzer Kia of Mansfield, Cleo! Here we always strive to provide clear communication and efficient in service and are honored to have met your standards. If there are any other ways to improve please let us know. Safe travels until next time!
Great place for service and maintaining your ride.
Great place for service and maintaining your ride. Timothy Wolford took care of my 2019 Cherokee last Thursday. He told me my tires were rotated along with 2 year contract has 4 oil changes left. Thank you Tim!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Rondasue, it is our pleasure to receive your incredible review about our service department and that Timothy took great care of your Cherokee recently! Transparency, time efficiency, and thorough communication are at the top of our priority for our guest and we are so thrilled that we earned your satisfaction. We wish you safe travels and enjoy the open road!
The customer service is excellent.
The customer service is excellent. I enjoyed working with Kendra Weaver.She kept me informed the whole time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jennifer, thank you for your recent visit with us to service your car and your 5 star rating! It is our honor to know Kendra was informative and enjoyable to work with. We wish you safe travels until we get to assist you again!
Disappointed in the manufacturer more than the dealer.
Disappointed in the manufacturer more than the dealer. Bought our 12th Stellantis vehicle used. 6,000 miles over warranty expiration rear differential goes out and no goodwill offering. Additionally, was told it needs brakes, I replaced my rear differential myself, Brakes were well beyond 60% remaining. Lastly, I asked to have the corrosion repaired under warranty and was told no because I didn’t buy new. Because of this, I’ll be trading in my Durango, Fiat 500 and wrangler for another brand. Very disappointed in the brand that I’ve been extremely passionate and loyal to for many years. Good luck Stellantis, last dollar I’ll spend with your organization.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Mike, it is truly our honor to have your loyalty for 12 vehicles and your review of your recent experience with us who is now Spitzer CDJR Mansfield! Your satisfaction is indeed our top priority not only because of your business with us but you are family. We surely want to attend to your concerns with the correct personnel whom we offer you to speak directly with our Service Director Greg Gilliam at 567.247.0254 at your allowance to turn your experience around and for you to stick around. In the meantime, we thank you for trusting us with your safety and comfort, please enjoy your vehicles in the open road!
Very disappointed…the fact that I have been waiting
Very disappointed…the fact that I have been waiting almost 2 1/2 months for my replacement radio, and for my headlight to be fixed. Every time I get an update from the service center, it’s always another week out and let’s see in the parts come in. You would think customer service would do something to expedite the order and find some sort of work around. Plus, I should not have to be the one to call for an update. I’ve waited weeks at a time to get any type of update. Like I said, it’s always the same, have to wait…TOTAL xx!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hoslertc, we are truly grateful for your review on your experience working with us at Spitzer CDJR Mansfield! It is imperative to our dealership that your issue regarding the radio is attended to properly by the correct personnel whom we offer for you to speak with our Service Director Greg Gilliam at 567.247.0254 at your allowance towards turning your experience around. In the meantime please enjoy your Jeep in the open road with safety!