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Spitzer CJDR Mansfield

(2,680 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–6:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (855) 538-9865 (855) 538-9865
Used (419) 469-1145 (419) 469-1145
Service (855) 355-7832 (855) 355-7832

Reviews

(2,680 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Spitzer CJDR Mansfield from DealerRater.

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Service was awesome thanks to Kendra, who answered any

Service was awesome thanks to Kendra, who answered any questions, gave updates on the service, extremely friendly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad that Kendra provided you with top-notch service! It is our pleasure to serve you and your automotive needs in any way possible. Thank you so much for your positive review! Safe travels!

Well, one, you don't even know who you're dealing with.

Well, one, you don't even know who you're dealing with. You keep referring to me as my ex-husband. I'm not him. You didn't even start my car until 45 minutes after my appointment time. You had the wrong phone number in your system for me so I never received a call when my car was finished and I had another appointment at 11 a.m. the other day. Supposedly you guys do a multi point inspection, well if that was the case then why was I not informed about a mouse nest under the hood? I've been to other dealerships and they've not only told me about a mouse nest in my engine they've removed it and cleaned it all up for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The experience was good but they never seem to have my

The experience was good but they never seem to have my parts when I get there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive review! We are so glad that our team took great care of you! If there is ever anything more that we may help you with, please do not hesitate to let us know!

Nice attention and good facilities, customer service very

Nice attention and good facilities, customer service very kind and friendly. Looks you are awesome and having good customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5-star rating! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible!

Excellent service / Professional / Friendly and Fun Crew

Excellent service / Professional / Friendly and Fun Crew you have working there Thank you for the sincere care your staff shows me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive review! We are pleased that our team could provide you with top-notch service. If there is ever anything more that we may help you with, please do not hesitate to let us know.

Love this dealership they always get me right.

Love this dealership they always get me right. And answer all the questions that I have. I will be back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad that our team could provide you with a smooth and efficient experience. Thank you for your positive review, and we hope that you do not hesitate to let us know if there is ever anything more that we may help you with!

Linda Briggs and techs got my vehicle taken care of quick

Linda Briggs and techs got my vehicle taken care of quick and gave me all the information I needed to get future work done on my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We are pleased to know that Linda has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality. Safe travels until we meet again!

Was surprised at how well we were treated we came in late

Was surprised at how well we were treated we came in late but were treated great Ron Stephan was great and very knowledgeable ,a great guy to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving Ron this 5-star rating! We are so glad that he could provide you with the quality care that you deserve. He definitely is an asset to our team, and he will be honored to hear of your very kind words. Please do not hesitate to let us know how he and the team may be of further service to you.

The best I'm not saying anymore it's was the best I'm

The best I'm not saying anymore it's was the best I'm done This is why I don't do theses it's never enough

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive review! It is our pleasure to assist you in any way possible, and we hope that you do not hesitate to let us know if there is ever anything more that we may help you with.

The service department is great to work with.

The service department is great to work with. I always appreciate their expertise and professionalism.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that our team could make your experience with us worthwhile. If there is ever anything more that we may help you with, please do not hesitate to let us know!