Barnett Chrysler Dodge Jeep Ram

Worst parts and service experience I've ever experienced in my life. I have a 2015 Jeep Grand Cherokee with lifetime warranty. The front passenger seat belt retractor stopped working - so a MAJOR safety issue - seat belt doesn't work at all. I took it into Barnett for the warranty repair - after 2 hours they tell me, "Yes, it's covered under warranty, we have to order the part". I have been waiting since January 17th, 2022 for a seat belt retractor. I'm not sure if they are only selling them or don't want to work on warranty items - after many calls, and many times being told the part will be in next week, in 2 weeks, yada yada - September 14, 2022 - told again, part won't be in until 9/29 - so over 9 months to get a part. I decide to call around and find one in Roseville, scheduled the repair for next week. So, Barnett and your supply chain issue excuse is a bunch of garbage. Barnett will never, ever get any of my business ever again - I have purchased 4 jeeps in my life - 1 from Barnett - but I will never buy or give any Barnett any of my business ever - and I will let anyone I know how terrible this business is.

Tim wrote to me a bunch of times assuring me that if I come in they'll treat me with the uttermost respect while also showing me what they have and how they can help. Dan and Trevor helped me with everything. It went smoothly and I had a very wonderful experience. Everything went so well and I left VERY pleased. Thank you Dan and Trevor. I appreciate all of your help.

Walked in and stood in the lobby for about 3 minutes before anyone spoke to us. 2 different employees walked by, looked at us and never said a word. Salesperson acted as if they were too busy to help us and didn’t believe we had money coming from a total loss insurance claim as a down payment. We were basically told, come back when you have money. They wouldn’t discuss options for finance or anything despite me showing them documentation proving I had 18,000 coming from insurance that I would be using for a down payment. Listened to an employee get into an argument with another employee and loudly make negative comments about the dealership. It was also not very clean. We left and went to another dealership who worked with us that same day and got us into a new jeep.

Absolutely terrible and dishonest sales team members. Save yourself the headache and take your business elsewhere! Very rude from the bottom to the top. Do not waste your time. I’ve had monumentally better experiences elsewhere.

Barnett JEEP _ WARNING! I recently bought a JEEP from Barnett. Negotiated, agreed on a final price, met with the finance person, reviewed all the details, saw the bottom-line amount I would owe, and signed the agreement. I was given my keys and drove away. Sound good right? WRONG! A couple weeks later I got a call from the sales manager Tim where he explained that my license plates were in... but I OWED MORE MONEY. Tim told me they had entered some data into their system incorrectly and that the new plates would cost more. He admitted it was fully their mistake, but THAT I WOULD HAVE TO PAY FOR THEIR MISTAKE!. I tried to explain that I had a signed purchase agreement, and they were actually violating that by asking me to pay more than the agreed total. HE DIDN'T CARE. I tried to explained that since they made the mistake, the liability for this mistake is on them. Tim said to me “it’s your mistake too”. This infuriated me. I asked how I made the mistake and how I entered the date incorrectly into their system... he gave no response. Tim said he would ask the Barnetts about it. Moments later I received an email that the Barnetts agreed that the customer is liable for any mistakes they make. Apparently this type of mis-treatment of customers is driven from the top... ridiculous. I call Barnett customer service to get some help... THEY IGNORED ME. In the end, they held my plates hostage until they could get more money than the purchase agreement... sounds like extortion to me.. We all know that buying a vehicle is a negotiation. We all accept that. But once that negotiation is complete and papers are signed, everyone believes that’s the end of it. Be very warned working with Barnett. Even if you sign an agreement, they will fabricate some excuse how they made a mistake and you should pay for it.

They promised me one thing, then after they ran my credit, suddenly the price went back to full price AFTER we had a negotiated offer on the table. The only reason I applied was because I liked the price they offered. Such a sham! Then they tried to downplay it saying that the offer I received was for a different car. When I showed them the confirmation email, SILENCE!!! I’d suggest finding a different dealer.

I would have rated this dealership a -5 if I could. I purchased a brand new 2018 Jeep Renegade base line model from them. I purchased heated seats and a started to be installed at a later date through the dealership. I dropped my vehicle off the morning of the install and was given a loaner so I could get to work. Upon picking up my vehicle, I realized three things...1. Almost a half a tank of gas was used. 2. Over 100 miles was put on my vehicle. 3. A service light was on. Befuddled, I called the dealership on my way home to inquire. I spoke to the sales manager who informed me they sent the vehicle out to do the install. I was never told this beforehand. The real issue lies within the service light. A couple days later, I called Barnett to have service set up to get the light fixed. After my appointment the service department told me that they couldn't do anything because it wasn't installed by them and that it would need to be sent back. Already frustrated at this point, I hesitantly agreed. That afternoon I spoke with the "accessories manager". I told him my frustrations and said I thought I should be compensated something for all the wasted trips and time. He called me back because he needed to ask someone what he could offer and offered a free oil change of $100 value. My vehicle takes 4 quarts of oil and had already been told by my mechanic that a fully synthetic oil change would cost $50. I wasn't going to argue and agreed. I dropped my car off yet again before work and was given another loaner. Later that day, I received a phone call from Barnett and was told there is a software issue with the starter and that there was no fix and no timeline for a fix. I paid $500 for this starter. After this, I started noticing "glitches". My starter button inside the vehicle was desensitized, MPH randomly switched to Km off and on, and I would randomly have an error saying the key fob had left the vehicle when it was in the vehicle. Complete insanity for a brand new vehicle and $500 system. I called and had to leave a voicemail for the GM Friday morning and did not receive a call back so I went in the next day on Saturday morning. Given the circumstances, and the condition of the computer system, I wanted an exchange. I only had the vehicle for 27 days at the point and started dealing with these issues on day 10 of ownership. When I walked in I asked to speak with the GM and was told he doesn't work weekend? What? I asked to speak to the highest manager there. The "accessories manager" came out who is already very aware of the situation and I reiterated my frustrations. I told him I wanted to return the vehicle and get something else and he said absolutely not, and that they would not do that because they couldnt take that kind of a hit. Brand new vehicle with issues caused by a subcontractor the dealership used. I requested someone higher and he said he was the highest manager there. Yeah, the same guy who had to get authorization to offer a free oil change. He said another manager would be in later and that we could talk to him. We went outside and started making calls. I contacted another Chrysler dealership and told them what was going on. They said "everyone knows you can't put aftermarket parts on a Renegade. Oh my God, I can't believe they did that and it causes electrical issues that can't be always be fixed by taking it out". They were literally mortified. Upon hearing how neglectful Barnett was, I called Chrysler care, who also could not believe they did this, and could not believe how they were handling the situation. They started multiple cases for me, and even felt it was necessary to escalate my dealership complaint. I received a text from the accessories manager who informed that the other manager was in the store so we proceeded in to discuss matters. I explained everything from start to finish and again stated my wishes, to exchange the vehicle for something else. They offered to remove the starter as a fix. I found this unacceptable. I specifically purchased it because it was a non negotiable in a want for my brand new vehicle. I s da id at the very very least, I would consider them refunding the $500 and fixing it when the fix became available. They said they would consider that. I asked what they would give me on a trade in and was told it is an used vehicle. Give me a break! I had it 3 and a half weeks and have been dealing with the issue for 2 of those weeks. But I asked them to appraise and see what they would do. Brian Barnett, the SON of the OWNER had the nerve to walk back in and tell me it's worth 12,500 on KBB but he would "stretch" and give me $16,000 on something I paid 21'000 for. The best part, they would offer me a Renegade trailhawk and not even offer the full incentive. (I already checked pricing at other Jeep dealerships and they were $4,000 higher. The offer, and how they handled this was a slap in the face. I said I absolutely would not accept that and wouldn't that kind of hit for something caused by them. I was so offended I asked him how he could possibly think what they were doing was right, he had nothing to say and again said he would be happy to send me a check for the price of the starter and still fix it. I declined all offers and walked out. The GM called me on Monday. I explained, and was again dismissed. I told him I wanted something else. He said he would see what he could do and call me back. He didn't even have the common decency to call me back and sent me an email with part of the contract I signed saying i knew the parts were aftermarket and basically said they would refund the starter and fix it when they could. How is this acceptable??? DO NOT GO HERE. THESE PEOPLE ARE UNETHICAL, DISHONEST, DISMISSIVE, AND COMPLETELY LACK AND SEMBLANCE OF CUSTOMER SERVICE. I am resorting to other options. Save yourself the trouble.

I had scheduled a pre-owned car inspection online for my Jeep I had just purchased (not from them) I drop the car off and mention that I am hearing a noise that they should check out, I hand over my keys and am assured they will look at the noise. When the inspection was completed, they said that the car was in good condition and that they tightened a radiator clamp and filled the coolant, they never mentioned the noise and I forgot about it as well but called them right back and asked and I was told they were unable to recreate the noise and that it may have been from low coolant and that it would need brakes in about 10,000 miles. Okay, I know nothing about cars so this was acceptable to me, sounds right. I get the Jeep back and the noise is still there and louder so long story short I bring it back to where I bought it and they found it was a bad transmission along with a couple of other things. I paid 164.00 for an inspection I thought would include everything- testing codes, driving it to check for noises or anything abnormal, and testing in general- Battery, alternator.... I figured it would get a work up. I complained to Barnett to figure out what kind of inspection my Jeep had because clearly is was a basic inspection and even visual things were missed, like the battery (they makes it a green, good.... I knew it needed a new one due to corrosion, but they didn't know I knew that, First red flag I guess). Once I complained, Barnett fired back with 3 very different response's - a visual inspection, a visual safety inspection and a full on inspection with a test drive- this one was verbal. On my invoice under the description of why I was there is says a complimentary inspection was done- filling of fluids, checking tires.. etc and a visual inspection of the overall vehicle.. why does it say this? what did you charge me for?? I have called and emailed Bill Love Service Manager- he refuses to talk to me anymore because I told him I wouldn't trust their employee's with my vehicle anymore- they offered a partial refund so I went in to get it and I had paperwork from everything that was found- Bill refused to talk to me or see the paperwork. I have never been treated so horribly in my life. Customer Service is not a priority, I have even contacted Jack the general manager by phone and email and no response. Please do not go here for any service- they are happy to take your money but fail to deliver services correctly- if they make a mistake they won't own up to it, they even told me I didn't ask for my car to have a test drive and I also didn't tell them the transmission was bad.. How am I suppose to know that the noise I heard was the transmission? isn't that your job? If i could self diagnose noises then I can 100 percent say that I would not have needed an inception on my car. Please, please, please do not get your car serviced here, I promise you it will save you a giant headache. if Bill Love or Angie take care of you, RUN!!

everyone makes you feel like your part of their family. the sales team is very helpful and knowledgeable . and the finance of the car was very fast and the closing also

Rick was outside when we drove up. He was very professional and friendly. Leon in finance answered all of our questions. I know that we will come back here to buy another Jeep when the time comes.