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I arrived before my appointment. The service tech signed me in. My car was repaired and I was ready to go in 10 minutes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chapman C&C Ford Horsham PA
I have been a C&C Ford customer since 1995 and have always gotten great service on my Ford vehicles. This time was no exception. I wish I could say the same for the Jeep side of the lot.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your continued business over the years, Raymond! We hope to be of service to you again!
Worst buying experience ever!
I never had a dealership not wanting to sell me a car I will never come back to this dealership ever. BTW THE BEST THING ABOUT THIS DEALERSHIP IS THE SERVICE DEPARTMENT GREAT BUNCH OF GUYS.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please reach out to us at (888) 470-9516 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Chapman Horsham Service
Annual inspection, car treated with respect, returned very clean. Waiting area superior amenities. Waiting time a bit longer than some.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Sales man BEN was great
Everything was so good but one of my rebate was eating by them so overall I lost near to $1,000 from msrp. The sale person Ben was great!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Derya, thank you very much for letting us know about your recent purchasing experience with Ben. If you'd like to discuss this matter in further detail, please give us a call or feel free to drop by the dealership. We're always happy to help!
Ding Repair on my Great Looking Mustang
Asked for a repair quote on my last maintenance check, received a very thorough one that was good for a period of time. So I scheduled the repair at my convenience, received a ride home through service and was picked up once the repair was completed. No hassles, work was great and service was extremely convenient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Katie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!
Great People
The sales people here were very kind. I appreciate him not pushing me out of my budget. They did not have many cars at my price point so I did not make a purchase, but my salesman was very nice and tried to help as much as he could. They seem like trustworthy people who want to sell quality.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dani, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Best dealership I been too
They was very helpful and nice . They actually try fine the car fit me was not trying just sell me a car . I was very happy at the end of they day
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Steve, we are happy to hear at the end of the day you were satisfied with your experience! Please let us know if there is ever anything else we can do for you! Safe travels!
Progress
I have been a big critic of Ford for the past 2 years, because of their poor service response at this dealer. However, I've seen continuous improvement.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
James, we always are looking for ways to improve so we appreciate your feedback. Please let us know if there is ever anything else we can do for you and we will be more than happy to assist you. Take care!
retired
This dealership provided good service. Nice facility.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marion, we're pleased to hear everything was completed to your satisfaction! We hope you continue to choose Chapman Ford Chrysler Jeep Dodge Ram of Horsham for all your vehicle needs! Take care!