Reviews
Write a reviewGenuine people , family atmosphere , no pressure
I cant express enough how enjoyable , yes enjoyable to purchase a vehicle at C&C Chapman Horsham . They went out of their way for me , cared about my needs , and LISTENED ! Love my car thanks guys .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that our staff was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience with Chapman Horsham; we look forward to working with you, your family, and your friends in the future. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Richard Harrison - Owner/Operator rharrisson@chapmanautogroup.com
Excellent Place
I had been searching for a newer used truck to buy for my husband for a while, many that I have found that we thought that we would like, we found that something major was wrong, the price was too high for what the truck really was, or the experience with the salesman was not pleasant or honest. While searching cars.com, I came across a 2006 Chevy Silverado that was right near our price range, so I contacted the dealer and the response was quick and pleasant; we then made arrangements to come and look at the truck that weekend. We did like the truck and the direct and uncomplicated process to buy the truck. I want to say our whole experience there was excellent!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that our staff was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. I hope your husband is continuing to enjoy his truck; we look forward to working with you, your family, and your friends in the future. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Richard Harrison - Owner/Operator rharrisson@chapmanautogroup.com
Honest, reliable service
I have been going to C and C for the past 4 years. I use the Fast Lane and the service center, and both places have excellent, respectful service associates. The snack bar is great, too! I always feel like I am given a fair estimate on anything that needs to be fixed with my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Amy, it was a pleasure to read about your experiences with us at Chapman Horsham C&C. Our top priority is delivering informative service at an efficient pace, without making our guests feel pressured in any way. It's delightful to know that our service department was able to provide you with such an outstanding experience over the years. Thank you for taking the time to write this wonderful review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Richard Harrison - Owner/Operator rharrisson@chapmanautogroup.com
Good Experience
My wife and I arrived at C&C after visiting three other dealerships. By far the experience we had at C&C was the best. Our sales person (Fred Bell) greeted us, was very attentive to our needs, showed inventory and finished the sale promptly.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
What an enjoyable review to read! It is reassuring to know that Fred provided you with a hassle-free and welcoming shopping experience. Chapman Horsham C&C?s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don?t hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Richard Harrison - Owner/Operator rharrisson@chapmanautogroup.com
maurice a revell
Purchased a dodge dakota 06 and I am completely satisfied.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing about your visit with us! I am happy to hear that Chapman Horsham C&C was able to find you the car you were looking for at a reasonable price. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Richard Harrison - Owner/Operator rharrisson@chapmanautogroup.com
Ford Escape Repair
I had my Ford Escape repaired. The repair was completed on time. They were very courteous. They repaired an oil leak in the engine.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We can?t wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook and Twitter before you come in. Richard Harrison - Owner/Operator rharrisson@chapmanautogroup.com
Good service
I had no problems getting what I wanted for the price I was willing to pay.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers are 100% satisfied with the Chapman Horsham C&C experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Richard Harrison - Owner/Operator rharrisson@chapmanautogroup.com
Horrible customer service
After driving approximately an hour to check out a car they had we were greeted by Angelica. We arrived approximately 5:25pm and they close at 6pm. Angelica who was not very helpful at all she kept looking at her watch checking the time. When she took us to see the car she kept mentioning the time. She told us the vehicle was in an accident and another person who was interested in it did not want it because of that. So we asked if we could see the Carfax and she looked in side the vehicle then she said, "oh, I left one in it maybe someone took it." So we never received a copy of the Carfax, she did not even offer to go get another one. I was still interested but I just needed some details of the accident and I mentioned that to her. I just needed to know what part of the vehicle was hit and when it was hit. She was not interested in helping at all, she said we could test drive, but the time is late. I understand we did not have an appointment, however we drove approximately 1 hour from New Jersey. I even had my own financing already.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great experience great service
Highly recommend very friendly and knowledgable purchased a 2011 ford f-150 love it
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Check the Mileage First
Saw a vehicle listed by this dealer with 25K miles. When I got to the dealership, the car had 50K on the odometer. Showed ad to sales rep, who showed her manager. Manager came back (15 minutes later), noted the "small discrepancy" in mileage, and offered $500 less than asking price, saying the car was "already discounted". Complete waste of time. AVOID!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase