Reviews
Your team is always so consistent with every step in a repair process, and Tom is amazing every single time.
Your team is always so consistent with every step in a repair process, and Tom is amazing every single time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in our team! We’re glad to hear you’ve had such consistent experiences throughout the repair process. Tom will be happy to know he’s made a lasting impression. We truly appreciate your support and look forward to helping you again!
Tom was excellent, very good with the details and his communication to us was excellent.
Tom was excellent, very good with the details and his communication to us was excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear Tom provided excellent communication and paid close attention to every detail. We truly appreciate your support and look forward to assisting you again!
Service advisor is knowledgeable and helpful. Work was done in an acceptable time frame I like the video inspection during service
Service advisor is knowledgeable and helpful. Work was done in an acceptable time frame I like the video inspection during service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear our service advisor was helpful and that the work was completed in a timely manner. It’s great to know you appreciated the video inspection as well. We appreciate your support and look forward to serving you again!
Lauren is always the best! She's honest, she remembers us, and we appreciate how attentive she is to any concerns we might have. 10/10
Lauren is always the best! She's honest, she remembers us, and we appreciate how attentive she is to any concerns we might have. 10/10
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re so glad to hear Lauren continues to provide honest, attentive service and makes you feel remembered and cared for. We truly appreciate your loyalty and support!
Quick, polite, informative service The service I received from Toyota was quick. The service reps were polite. The summary was informative.
Quick, polite, informative service The service I received from Toyota was quick. The service reps were polite. The summary was informative.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear your service was quick, polite, and informative. We appreciate you choosing us and look forward to assisting you again!
Amazingly fair and positive Very good customer service and great option of vehicles to choose from
Amazingly fair and positive Very good customer service and great option of vehicles to choose from
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Cheryl, for your kind feedback! We’re glad you found our pricing fair, our service positive, and our selection a great fit. We appreciate your support!
We purchased a new Toyota Tundra, we worked with a salesman named Joe. He was an absolute pleasure. Unfortunately we did end up walking out as soon as we met Daryl, the General Sales Manager. He was arrogant, looking to contradict anything we said. We had done a LOT of research on this truck, spoke numbers with multiple dealerships. We made it to this dealership because the exact color and upgrades we wanted were on a truck that was in stock. Daryl came over the the desk with a chip on his shoulder. He was not pleasant, not welcoming, didn't seem to want to meet in the middle of the his number and our number. From what I understand he has been there for a long time. If he is an asset to the company he should be sent for classes to work on how to speak to people, how to work with people, and not be a jerk. He is in sales. Talk to Joe and learn how to work with people. Joe was THE ONLY reason we came back to purchase the truck from him.
We purchased a new Toyota Tundra, we worked with a salesman named Joe. He was an absolute pleasure. Unfortunately we did end up walking out as soon as we met Daryl, the General Sales Manager. He was arrogant, looking to contradict anything we said. We had done a LOT of research on this truck, spoke numbers with multiple dealerships. We made it to this dealership because the exact color and upgrades we wanted were on a truck that was in stock. Daryl came over the the desk with a chip on his shoulder. He was not pleasant, not welcoming, didn't seem to want to meet in the middle of the his number and our number. From what I understand he has been there for a long time. If he is an asset to the company he should be sent for classes to work on how to speak to people, how to work with people, and not be a jerk. He is in sales. Talk to Joe and learn how to work with people. Joe was THE ONLY reason we came back to purchase the truck from him.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Hi John, Thank you for taking the time to share your feedback and for speaking with me today. I sincerely apologize if any part of your experience or the handling of your transaction felt inappropriate or offensive. We truly value you as a customer and sincerely appreciate the opportunity to earn your business. Also, I appreciate your positive feedback about Joe. Please stop by and say hello when you are at the dealership for service. Enjoy your new Tundra! Kind regards, Lee Burns
I felt the negotiation on pricing for the vehicle was fair. I would consider purchasing a vehicle in the future with this dealership. The sales person I worked with was Steven Serino not Mr Goldberg so I am not able to give a 5 star rating.
I felt the negotiation on pricing for the vehicle was fair. I would consider purchasing a vehicle in the future with this dealership. The sales person I worked with was Steven Serino not Mr Goldberg so I am not able to give a 5 star rating.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Kevin, thank you for your feedback! We’re glad to hear you found the pricing fair and that you would consider working with us again. We also appreciate you clarifying that you worked with Steven Serino, and we’ll make sure he receives your recognition.
Lauren Fusaro is extremely unprofessional and needs disciplinary action for her gross misconduct. She reached out to various customers and harassed them on facebook. Screenshots are available.
Lauren Fusaro is extremely unprofessional and needs disciplinary action for her gross misconduct. She reached out to various customers and harassed them on facebook. Screenshots are available.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Dear jellybellythehammy, My name is Lee Burns, and I am the General Manager at DCH Wappingers Falls Toyota. Thank you for bringing this matter to our attention. We take concerns like this very seriously. We have attempted to contact you twice to address this situation and work toward a resolution but have not yet been able to connect. Please reach out to me directly at (845) 296-4268 at your earliest convenience so we can discuss this further. I look forward to speaking with you soon.
Outstanding! Saned and Dylan made our the experience of leasing stress free for us! We are extremely happy with the experience at the DCH Wappingers Toyota!
Outstanding! Saned and Dylan made our the experience of leasing stress free for us! We are extremely happy with the experience at the DCH Wappingers Toyota!
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- Overall experience
- 5.0
- Does recommend this dealer
Thank you, Miriam, for your wonderful feedback! We’re thrilled to hear Saned and Dylan made your leasing experience stress-free and enjoyable. We truly appreciate your kind words and are so glad you’re happy with your visit to DCH Wappingers Falls Toyota!