Reviews
Avi is extremely knowledgeable. He was very helpful yet not pushing too hard. Great follow up and care.
Avi is extremely knowledgeable. He was very helpful yet not pushing too hard. Great follow up and care.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Erik, thank you for your kind feedback! We’re glad to hear Avi’s knowledge, helpful approach, and attentive follow-up made your experience a positive one. We appreciate your support and look forward to assisting you again!
I like the free inspection and the vet discount. However I have had both good and bad experiences since my first Toyota, a Corona in 1971.
I like the free inspection and the vet discount. However I have had both good and bad experiences since my first Toyota, a Corona in 1971.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your honest feedback. We’re glad you appreciate the free inspection and veteran discount, and we truly value your long-time loyalty. We’re sorry your experiences have been mixed and will continue working to improve.
I’m always impressed with my annual appointment with DCH Toyota. I am a senior citizen on the strict budget and they always make it clear what needs to be done immediately and what I can wait to have done until next year. The person at the desk (I’m sorry I didn’t get her ) was very patient and explained everything to me. Also, they took the time to push in two panels that were sticking out of the sides of my car. I thought I had to go to an auto body shop for that so I was more than thrilled. My family keeps telling me to go to less expensive places, but to me, DCH Toyota is the only place I trust. The waiting room is comfortable and I have no problem waiting 2-3 hours there. Someone always comes out periodically with an update. It would be very easy to tell me I need unnecessary work done on my car since I am a single senior citizen with no knowledge of cars, but they never have done that. I recommend DCH Toyota highly.
I’m always impressed with my annual appointment with DCH Toyota. I am a senior citizen on the strict budget and they always make it clear what needs to be done immediately and what I can wait to have done until next year. The person at the desk (I’m sorry I didn’t get her ) was very patient and explained everything to me. Also, they took the time to push in two panels that were sticking out of the sides of my car. I thought I had to go to an auto body shop for that so I was more than thrilled. My family keeps telling me to go to less expensive places, but to me, DCH Toyota is the only place I trust. The waiting room is comfortable and I have no problem waiting 2-3 hours there. Someone always comes out periodically with an update. It would be very easy to tell me I need unnecessary work done on my car since I am a single senior citizen with no knowledge of cars, but they never have done that. I recommend DCH Toyota highly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your thoughtful and heartfelt feedback. We’re truly honored to have earned your trust and are glad to hear that your experiences with DCH Wappingers Falls Toyota have been consistently positive. It means a great deal to know our team takes the time to clearly explain your options, provide honest recommendations, and keep you comfortable and informed throughout your visit. We’re especially happy we could help with those panels and save you an extra trip. Your loyalty and recommendation mean everything to us, and we look forward to continuing to take great care of you in the years to come.
He was great He was helpful and great at communicating info He is very good at his job and communicating updates to me
He was great He was helpful and great at communicating info He is very good at his job and communicating updates to me
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind feedback, Scott. We’re glad to hear you had such a great experience and that everything was clearly communicated throughout the process. We truly appreciate your support and look forward to assisting you again in the future.
Everyone was very helpful a professional. The only issue that I had was with the sales manager was I felt not very professional in his dealing with me and my wife. I dealt with Raymond Hess and he was very polite and professional.
Everyone was very helpful a professional. The only issue that I had was with the sales manager was I felt not very professional in his dealing with me and my wife. I dealt with Raymond Hess and he was very polite and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We’re glad to hear you found our team helpful and professional, and we appreciate your kind words about Raymond Hess. We’re sorry to hear about your experience with the sales manager, as that is not the level of professionalism we aim to provide, and we will address this internally. We truly appreciate your business and hope to provide an even better experience next time.
Did this already but...here we go again. Very professional and friendly. It was a very positive experience.
Did this already but...here we go again. Very professional and friendly. It was a very positive experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re happy to hear you had a positive experience and truly appreciate your feedback.
Dylan was understanding and knowledgeable. He helped me to understand all of the paperwork. He spent more time than I would have liked emphasizing the additional warranty, which I wasn't interested in purchasing on top of the one already including in the price of the car, but I understand that is something he has to try to sell.
Dylan was understanding and knowledgeable. He helped me to understand all of the paperwork. He spent more time than I would have liked emphasizing the additional warranty, which I wasn't interested in purchasing on top of the one already including in the price of the car, but I understand that is something he has to try to sell.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your thoughtful feedback. We’re glad to hear Dylan was understanding, knowledgeable, and took the time to walk you through the paperwork clearly. We also appreciate your honesty regarding the warranty discussion. Your input is important and helps us improve the overall experience. We’re grateful for your support and hope you enjoy your new vehicle!
Excellent experience at this dealership.Yazen was super attentive and knowledgeable. Finance was easy and the whole process was quick and smooth.
Excellent experience at this dealership.Yazen was super attentive and knowledgeable. Finance was easy and the whole process was quick and smooth.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Karen, thank you for the great review! We’re glad to hear you had an excellent experience and that Yazen was attentive and knowledgeable throughout the process. It’s also great to know financing was easy and everything went quickly and smoothly. We appreciate your support and hope you enjoy your new vehicle!
Very professional and knowledgeable on many used cars Hopefully when it's time to service or fix it's the same way
Very professional and knowledgeable on many used cars Hopefully when it's time to service or fix it's the same way
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! We’re glad to hear you found our team professional and knowledgeable during your visit. We’re committed to providing the same level of care and service throughout ownership, including maintenance and repairs. We appreciate your support and look forward to seeing you again!
Amazing attention from Emily and Dylan (no pressure at all) along with the services team who corrected issues right away. Recommend Wappingers Toyota and their amazing team.
Amazing attention from Emily and Dylan (no pressure at all) along with the services team who corrected issues right away. Recommend Wappingers Toyota and their amazing team.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review! We’re so glad to hear Emily, Dylan, and our service team provided attentive, no-pressure support and quickly addressed your concerns. Your recommendation means a lot, and we truly appreciate your kind words. We look forward to seeing you again at DCH Wappingers Falls Toyota!