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Gettel Genesis of Sarasota

(172 reviews)
New (941) 343-8787 (941) 343-8787
Used (941) 343-8784 (941) 343-8784
Service (941) 957-9573 (941) 957-9573

Reviews

(172 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gettel Genesis of Sarasota from DealerRater.

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Service was prompt and efficient The cleanliness of

Service was prompt and efficient The cleanliness of the service area leaves a lot to.be desired for a supposedly luxury car Not anywhere as good as Gettel Acura

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad that you chose us and are so grateful to have you as our customer. We will soon have a new facility, where we will have more parking, service bays, expanded capabilities and amenities, and the ability to further expand well into the future for our great Genesis customers. We look forward to serving you for all the years and miles ahead!

Consumer response

When will that facility be completed

Dealer response

We are hopeful that our completion date will be 18 to 24 months. This will include completely dedicated Sales and Service buildings for our wonderful Genesis customers!

Great service Unavoidable delays , but genuine attempt

Great service Unavoidable delays , but genuine attempt to be complete .. Will use them again . Even though it’s a 50 mile trip .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and nice review. We wish you many miles of driving happiness!

Walter and Lucio were great to work as well with everyone

Walter and Lucio were great to work as well with everyone else. They all exceeded my expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for recommending us and kind words for our associates. We appreciate your business and feedback! Happy Motoring!

Alina did a great job of providing all the detailed

Alina did a great job of providing all the detailed information we needed to make a remote purchase. The car was excellent and just as described. Even better, Gettel had no hidden costs that mysteriously appear at the time of purchase. Thank you Gettel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you publishing these reflections on your recent experience. We make every effort to provide great service and are glad to know that you are a satisfied customer! Thank you for your business and kind words. Have a wonderful day!

Mark Bedell was great to work with, providing valuable

Mark Bedell was great to work with, providing valuable advice on which vehicle would satisfy what I was looking to accomplish. Very response and couldn’t have been nicer to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time to write this wonderful review! We are grateful for your business. Mark and our team will be here to serve you! Happy Driving!

The dealership is outstanding,,anyone should enjoy

The dealership is outstanding,,anyone should enjoy shopping and buying from them . They are very friendly and make you feel at ease while there. Milena De Maman did an outstanding job dealing with us. I give her a 100!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your business and recommendation are appreciated. It is our pleasure to serve you with a friendly smile! Happy Driving!

Nick and Elizabeth were outstanding!

Nick and Elizabeth were outstanding! 5 stars to both for their efforts. Highly recommend both!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Nick Parisey the General Manager was very helpful and kept me informed every step of the way when purchasing my new vehicle. Elizabeth Lee was also a pleasure to work with and made the buying process easy. Both are courteous and professional and I would highly recommend both when purchasing your next vehicle.

As my experience is about a second hand 2019 G70.

As my experience is about a second hand 2019 G70. I cannot vouch for the experience of periods of 1st time owners. Confusion about my status and Costs associated with it created a number of unanticipated expenses for what I was assuming was normal covered maintenance

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business. Your feedback will be shared with our management team. Our goal is to provide the best service possible to each and every customer.

Classic bait and switch.

Classic bait and switch. Market price listed on cars.com is $5,000 less than what they quote when you contact them. Predictable and sad.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the opportunity to earn your business and are disappointed that we could not assist you in purchasing a vehicle. I would like to assure you that Gettel Hyundai of Sarasota only does business in an honest and transparent manor. If you wish to further discuss this matter, and / or the Hyundai Elantra options we have available in stock, please reach out to our Internet Manager, Brain Shuck bshuck@gettel.com. We are grateful for your feedback and hope to earn your business in the future.

Nick has gone above and beyond to exceed my expectations.

Nick has gone above and beyond to exceed my expectations. I typically fall under the statistic of “poor experience” at dealerships but he has definitely reassured me that is not the case there! Nick is the definition of professionalism. He was punctual, present, honest, resourceful, and definitely a hard worker. I could not have had this type of treatment anywhere else. Thank you a million times!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are grateful for your business! Nick and our Team will be here for all of your future automotive needs. Thank you!