Reviews
Daniel was very responsive and helpful; scheduling was
Daniel was very responsive and helpful; scheduling was quite easy; I think the whole shop stands behind the brand and offers competent service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They are always quick, competent and courteous.
They are always quick, competent and courteous. Never an issue. The waiting lounge is always clean and well stocked
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service, reasonable pricing for service.
Great service, reasonable pricing for service. I've been with Subaru for over 10 years. I highly recommend them for having some great customer service. Alan was great in the Service Department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tabetha Shaw was my service rep and she was efficient,
Tabetha Shaw was my service rep and she was efficient, helpful and helped expedite my service
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service, and great communication.
Great service, and great communication. Appreciated Alan’s prompt and open outreach especially to get my car fixed quickly and efficiently.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tabetha was very helpful as I went through my first
Tabetha was very helpful as I went through my first Subaru service. She answered my questions and was very professional. It was a good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very helpful and polite.
Very helpful and polite. Took care of me Close to home and convinced. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Yes, we did it again!
Yes, we did it again! We purchased another vehicle from Albany Subaru! After buying a new Forrester in April, my wife and I needed to find a car for our college bound daughter. After months of looking at used cars and finding nothing we considered affordable, safe and secure, we decided to call our friends at Albany Subaru to see if they could help us. Within hours we had an incredible offer for a new Subaru Impreza. Bryan, Tam and Ryan Ciborowski were just amazing in putting together a deal that we were thrilled with. Their commitment to customer service is unparalleled and we feel so special when working with them. This was our 4th purchase from Albany Subaru and we couldn’t be happier. WE now have a car for our daughter that we know is safe and secure. And she just loves it! Thank Albany Subaru. You make buying a car such a great experience. That is why we keep coming back for more! David D
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding, thorough and efficient service diagnostics
Outstanding, thorough and efficient service diagnostics when my Subaru Forester suddenly, occasionally stopped displaying all dashboard indicators while driving. The tech did a road test and then updated the car’s software. That seems to have fixed the problem.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service department was very friendly and helpful.
The service department was very friendly and helpful. Victoria knew just what we needed and explained the differences between the service option and how different features of the plans would fit how we drive our car. The waiting area was clean and comfortable and a nice place to wait. Victoria came and explained that we need a new cabin filter and I felt she was being honest and not just trying to up-sell me. A very pleasant experience.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair