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Albany Subaru

(1,115 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday 10:00am–7:00pm Closed
New (510) 849-6278 (510) 849-6278
Used (510) 295-2127 (510) 295-2127
Service (510) 977-8598 (510) 977-8598

Reviews

(1,115 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Albany Subaru from DealerRater.

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Daniel was very responsive and helpful; scheduling was

Daniel was very responsive and helpful; scheduling was quite easy; I think the whole shop stands behind the brand and offers competent service.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They are always quick, competent and courteous.

They are always quick, competent and courteous. Never an issue. The waiting lounge is always clean and well stocked

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service, reasonable pricing for service.

Great service, reasonable pricing for service. I've been with Subaru for over 10 years. I highly recommend them for having some great customer service. Alan was great in the Service Department.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Tabetha Shaw was my service rep and she was efficient,

Tabetha Shaw was my service rep and she was efficient, helpful and helped expedite my service

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service, and great communication.

Great service, and great communication. Appreciated Alan’s prompt and open outreach especially to get my car fixed quickly and efficiently.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Tabetha was very helpful as I went through my first

Tabetha was very helpful as I went through my first Subaru service. She answered my questions and was very professional. It was a good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very helpful and polite.

Very helpful and polite. Took care of me Close to home and convinced. Thank you

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Yes, we did it again!

Yes, we did it again! We purchased another vehicle from Albany Subaru! After buying a new Forrester in April, my wife and I needed to find a car for our college bound daughter. After months of looking at used cars and finding nothing we considered affordable, safe and secure, we decided to call our friends at Albany Subaru to see if they could help us. Within hours we had an incredible offer for a new Subaru Impreza. Bryan, Tam and Ryan Ciborowski were just amazing in putting together a deal that we were thrilled with. Their commitment to customer service is unparalleled and we feel so special when working with them. This was our 4th purchase from Albany Subaru and we couldn’t be happier. WE now have a car for our daughter that we know is safe and secure. And she just loves it! Thank Albany Subaru. You make buying a car such a great experience. That is why we keep coming back for more! David D

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding, thorough and efficient service diagnostics

Outstanding, thorough and efficient service diagnostics when my Subaru Forester suddenly, occasionally stopped displaying all dashboard indicators while driving. The tech did a road test and then updated the car’s software. That seems to have fixed the problem.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The service department was very friendly and helpful.

The service department was very friendly and helpful. Victoria knew just what we needed and explained the differences between the service option and how different features of the plans would fit how we drive our car. The waiting area was clean and comfortable and a nice place to wait. Victoria came and explained that we need a new cabin filter and I felt she was being honest and not just trying to up-sell me. A very pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.