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Albany Subaru

(1,115 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday 10:00am–7:00pm Closed
New (510) 849-6278 (510) 849-6278
Used (510) 295-2127 (510) 295-2127
Service (510) 977-8598 (510) 977-8598

Reviews

(1,115 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Albany Subaru from DealerRater.

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Everyone was very kind and considerate.

Everyone was very kind and considerate. They answered all of my questions and I got the price I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service tech was very knowledgeable.

The service tech was very knowledgeable. He was very helpful and was able to help with a problem I was having with my mirror. I use a walker and have a hard time walking and standing. He provided a chair for me at the counter.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Albany Subaru was professional and efficient in getting

Albany Subaru was professional and efficient in getting my fleet car swapped out. Very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

No good, nothing but broken promises and tried to get me

No good, nothing but broken promises and tried to get me to pay for the additional maintenance package! You have to read the “small print” to realize they try to push this package on everyone. Once my deal was completed, I heard nothing from them unless I made the call to check status on my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Had some problems with AS lately.

Had some problems with AS lately. But Jay Parafina is a really good problem solver.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service was friendly and efficient.

The service was friendly and efficient. We felt at ease getting the car we wanted at a good price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone was friendly and accommodating.

Everyone was friendly and accommodating. Service was prompt. I wound up paying far less than I anticipated. Highly recommend Albany Subaru for both Sales & Service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Every step was quick and easy, everyone at the dealership

Every step was quick and easy, everyone at the dealership was friendly and helpful. I had no difficulty booking a service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The Service dept is excellent!

The Service dept is excellent! Had an issue with my 2024 Forester’s battery as it didn’t stay charged! They found the problem and resolved it in a short time! Thank you Aaron, Jay and staff! Renné Beasley

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Express Service was just as promised!

Express Service was just as promised! In and out in less than 90 minutes. Daniel was very helpful. Thanks!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.