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Albany Subaru

(1,115 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday 10:00am–7:00pm Closed
New (510) 849-6278 (510) 849-6278
Used (510) 295-2127 (510) 295-2127
Service (510) 977-8598 (510) 977-8598

Reviews

(1,115 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Albany Subaru from DealerRater.

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Terrible treatment by company policy on dangerous

Terrible treatment by company policy on dangerous 'STOP/START' feature that again TURNED FORESTER OFF impossible to start . Claim of 'dead battery', series of 'blame the victim' comments on how possible...same problem 15 months ago. This was FAR WORSE situation, dangerous main artery intersection. Company refuses responsibility. Feature can NOT be disabled permanently. Driver must click 'off' each time starting. Life threatening. family has 7 Subarus...only 2019 For, not older 2014 I gave family. WHY does Subaru deny; not offer fix. I'm warning all subaru owners: family in UT, CO, OR, CA. Scared every stop sign/light now. Employees have job at stake; I do not blame them. It's Subaru America. DEADLY

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My Subaru is 7 years old and I still enjoy driving it

My Subaru is 7 years old and I still enjoy driving it because it handles so well. i attribute this to Subaru’s excellent servicing and care.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Picking up a fleet vehicle was very smooth!

Picking up a fleet vehicle was very smooth! I was in and out in minutes. Communication was very good too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The staff at Albany Subaru is doing a great job.

The staff at Albany Subaru is doing a great job. I appreciated the thoroughness and follow up

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Good timing for appointments , efficient service, good

Good timing for appointments , efficient service, good explanations, clean large wait area. My car is happy, so far.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Christine and Jason were both very helpful.

Christine and Jason were both very helpful. (had the 6 month service on new Crosstrek; also had fog lights installed)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Working with Ryan (sales) - very conscientious regarding

Working with Ryan (sales) - very conscientious regarding my interest in trading Crosstrek for a used vehicle. We are still looking for the right vehicle (to meet several needs).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This dealership works with what the customer needs.

This dealership works with what the customer needs. I'd say they are good listeners - trying to fit the right car or transaction to what best fits the client. Also, they seem to have strong interpersonal communication styles and are anti-biased. Four Subarus and 11 years later - they rock!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Friendly and on-time service!

Friendly and on-time service! That is all I have to say and don't want to meet the minimum.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

All the staff are polite and explain well what service is

All the staff are polite and explain well what service is being done on your car and they are on time when your car is finished.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.