Clay Cooley Cadillac

The Service Department is terrible. When you call to find the status of your vehicle the call goes straight to voicemail. My car has been in over a week and I cannot get anyone to call me back. I cannot recommend this dealership. The service is terrible.

I want to thank Ata Barakat for the excellent work he did to assist me in purchasing my vehicle. I have never met anyone like him, he made sure i was satisfied in everything, thank you Mr. Ata and i will always recommend you to anyone that is interest in purchasing a vehicle to contact you, I am total satisfied, I was treated with nothing but respect and friendship and dignity.

I paid cash for my XT5. It is supposed to have Navigation but the SIM card is not working. I have called the dealership many many times to get a replacement SIM and they say they will call me back when they find out if they have the part. No one has called in three days and when I continue calling I still get no answer.

It's been 2 weeks we haven't got our vehicle yet. We've tossed around the place on who's gonna call us concerning our paid with cash 2021 XT5. The salesmen Dallas and all the others hv gladly taken our money. Hasn't release the vehicle to us after 2weeks. One lie after another. I would not refer this place to nobody. I will update once we get the car. It's just sad how they ALL are taking up for each other. NO ONE HAS contacted us NOR OFFERED AN APOLOGIZE. CLAY COOLEY YOU NEED TO DO SOMETHING!

Horrible dealership to work with. Very poor communication. The manager "Ike" is a very arrogant liar and need to be sent to customer service training. He gives this dealership a bad name. This dealership is not customer focus or customer friendly. Would not recommend purchasing from this dealership/

Our Salesman Ata was absolutely amazing! He was attentive, respectful, and helpful without being pushy or aggressive. We explained to him exactly what we were looking for and the budget we needed to stay within, and he "MADE" it happen for us. Best Car buying experience my wife and I have had in several years. Highly recommend Ata and Lone Star Cadillac!

I Purchased a lease Cadillac XT4 from this place and I was not informed of a lease property tax that is required in the state of Texas which is $224. I was also informed that I would be able to buy the vehicle at any time or trade it in at any other company other than Cadillac and that is definitely not the case.Note, that the vehicle driving off the lot looses about 3-4k. So if I were u it’s a good idea to negotiate 5k under invoice or do not make a deal. Also the car will depreciate by 12k year 1.7 so in this case GM will not buy ur car back or appreciate the car higher than what is worth even tho that was the reason why they didn’t want u to lease the vehicle and sell it to another vendor. Lone star also won’t help u in their service department or sales side after u buy the vehicle. I wanted to change the lease to a buy but bc the car is so depreciated I would have to come up with 12k to make a deal based on what they said. On top of that their service department is literally the worst I have ever experienced from bmw, Mercedes, Mazda. I would not buy a car from this place or even consider trading in the vehicle at that at the end of my lease for another Cadillac. Unless I’m paying 20k out the door to make up the depreciation, which I thought would have been taken care off with the huge down payment at zero percent. I’m glad I didn’t get any extras from them too from the horrible service that they provide. I would just go back to BMW after my lease is over which will be in a couple of months . GO SOMEWHERE ELSE OR ASK ALOT OF QUESTIONS.

Steve was amazing his GM and Cadillac knowledge and honesty was greatly appreciated! Quincy was great as well!

Lone Star Cadillac is a first class dealership. Mr. Ike Iwu and his team made my experience so quick and easy. They are very experienced in their jobs and are very professional. This is my 7th vehicle purchase from Richard Wells. He is such an amazing salesman and very professional. He makes the car-buying experience so seamless and easy. The entire staff was so professional and made every step during the process simple and quick. They made sure that I understood everything about my new car and walked me through every step. I really appreciated the care and attention that they showed me.

Ata has exceptional service with a great personality! This is his second time having me drive off in a showcased vehicle!!!