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Confidence Ford of Norman

(1,320 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:00am–7:00pm
Tuesday 8:30am–8:30pm 7:00am–7:00pm
Wednesday 8:30am–8:30pm 7:00am–7:00pm
Thursday 8:30am–8:30pm 7:00am–7:00pm
Friday 8:30am–8:30pm 7:00am–7:00pm
Saturday 8:30am–8:30pm 7:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 8 awards
2020 state dealer award 2018 state dealer award 2018 state dealer award
2025 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 372-1558 (877) 372-1558
Used (877) 723-0549 (877) 723-0549
Service (877) 837-4153 (877) 837-4153

Reviews

(1,320 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Confidence Ford of Norman from DealerRater.

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Ford Edge

I was completely blown away by the service that I received. I will refer all my friends and family and co-workers to these guys. Thank you so much for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you My Bryson, we are very happy to serve you. Thank you for this review and for your business. Let us know if you need anything else. Best Wishes - Mike Lang GM

Excellent staff and product!!

I went to buy a new truck and the experience was painless. The staff worked hard for me to ensure I got the vehicle I was looking for at a price I could comfortably afford. I will always go to Reynolds Ford for all my vehicle needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Rick, Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. We are glad to hear that we were able to help you with the purchase of your new truck! We appreciate you and your business very much. Best Wishes - Mike Lang GM

Very efficient and no games!

Best car buying experience by far. Bryan Unger was my sales guy however, he really took a consulting approach to it and I felt like I was in control of the process. He asked me open-ended questions and advised me to elaborate on what I really wanted out of a car. His expertise and knowledge allowed him to make recommendations on what would fit my needs. He then highlighted key features of the vehicle and then confirmed if this indeed was what I was looking for. After we decided on a car we worked with Franco DelCastillo to secure financing which was very easy and fair! Bryan Unger pulls no punches. He just wants to see you get into the car you want and if you aren't sure, he will take the time to listen and make suggestions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review. Your feedback is very important to us. We are glad to hear that Bryan and Franco were able to help you during your visit to our dealership! Our team always strives to deliver what you expect and deserve and of course that is the best. Thank you again, we do appreciate you and your business very much. Best Wishes - Mike Lang GM

Great new car buying experience!

This is our third vehicle to purchase through Reynolds Ford of Norman and the great salesman, Jeff Tullius. Very nice to deal with and will help you with all your car purchasing needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your continued business and for taking the time to give us this review. I am glad to hear that Jeff was able to help you once again during your visit to our dealership. Please let us know if we can help with anything else. Best Wishes - Mike Lang GM

Awesome!

Fast, friendly, knowledgeable service from Scott, best experience I've ever had when buying a car!! I love the Ford Escape I purchased, it has everything i want in it. The best part was it was affordable and it take hardly any time at all to make a deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Collin, thank you for taking the time to give us your feedback in this great review. I am glad to hear that Scott was able to help you find the perfect car that fit your needs. Please let us know if we can help you with anything else. Enjoy your new Escape! Best Wishes - Mike Lang GM

Incredible!

Tyler Easton was incredible! I went in searching for a Ford Escape that was fully loaded. Tyler listened to every detail when explaining exactly what I wanted. He even gave me more than I expected! It took me a few days to actually go through with the deal, because I never impulse buy. Tyler answered all of my questions every day & never seemed pushy to just get the deal done & over with. He stayed an hour over his shift to even help me get this vehicle set up with all the bells & whistles. Mr. Easton was so generous & caring through out this whole process & has even checked in weeks after to make sure I’m still satisfied. Tyler, by far, exceeded all of my expectations & made this the best car buying experience I’ve ever encountered! I am loving my new Ford Escape!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Annie thank you for taking the time to write this review. Your feedback is very important to us. We are glad to hear that Tyler was able to help you with the purchase of your new Ford Escape! Our goal is to make each and every experience smooth, hassle free with no added pressure, I am glad to hear that we were successful in these areas during your visit to our dealership and that Tyler went above and beyond all expectations. We appreciate you and your business very much and we look forward to seeing you in the near future. Best Wishes - Mike Lang GM

Had fun buying the mustang

Everyone I met was very friendly and helpful. They were able to help me find the car I wanted and helped me understand the features of the car. Its was a new experience and made al the better with the way they treated me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us this review. We appreciate you and your business very much. I am glad to hear that we were able to help you find the vehicle that fits your needs. Feel free to call or stop by if you have any other questions about your new vehicle or if you need anything else. Thank you again. Best Wishes - Mike Lang GM

Easy purchase

Friendly staff answered all my questions and very knowledgeable of there vehicles. I would recommend anyone looking to purchase a vehicle . Thank you for the ease of transaction

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us this review. I am always glad to hear that the team was full of knowledge and ready to help. Please don't hesitate to call if you need anything else. Best Wishes - Mike Lang GM

Not what I was expecting

Bryan Unger and I talked prior to my arrival to discuss what I was looking for. When I got to the dealership, he had a list of vehicles ready and to say he found me the perfect fit would be a gross understatement, I can see why he has a top salesman award on his desk. you tell them what you want, about how much you want to spend, and they work magic to help you attain it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review. I am glad to hear that Bryan was able to help you find a great vehicle that fit your needs. Thank you again for this review and for your business. Please let us know if you need anything else. Best Wishes - Mike Lang GM

Skinny jeans

Great service all around! Nobody pressured me to buy something I didn’t want. Great group of people that make you feel comfortable all the way through. Thanks Tyler Evans and Franco!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us this great review. I know Tyler, Franco and our entire team always work hard to make each visit relaxing. We never want anyone to feel pressured into buying! Thank you again for this review and for your business. Best Wishes - Mike Lang GM