Reviews
I liked the professional atmosphere, friendly personal
I liked the professional atmosphere, friendly personal and cleanliness of the show rooms, restrooms and waiting areas.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mary, thank you for the perfect review. We are pleased to have provided you with friendly, personal service and a clean atmosphere. We look forward to seeing you in the future at Wilde Subaru!
Went in for routine oil change and lube job.
Went in for routine oil change and lube job. Comfortable waiting. Work done in good time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for the 5-star review! We're happy to learn about the service you have experienced with our Service Team. We look forward to seeing you again in the future at Wilde Subaru!
I went to Wilde for an oil change and tire rotation one
I went to Wilde for an oil change and tire rotation one week before I was leaving for a trip to Colorado. I specifically asked for a safety check because I was going on the trip and would be driving through the mountains. As I checked out I asked about the multi-point inspection and specifically about the brakes and tires. There was no paperwork for the inspection and I asked about that. I was told the service rep could not find the paperwork and that it had all checked out good. When I drove home, I heard a noise that sounded like brakes so I called back and asked again about the brakes or had the tire rotation done something weird. I was told all was good. The next day I drove my car and as I would come to a stop there was a noise so I took it back to the dealer, got a different service technician and waited. I was told I needed brakes, they were shot, and my tires needed replacing! I made another appointment for brakes and was never offered an explanation or apology. Considering I specifically asked for the safety check and asked about it I was lied to twice. I could have been driving in the mountains and had brake trouble or worse or tire trouble. Also I’ve had my car in multiple times since I purchased it new in 2014 for oil light going on and low oil levels between oil changes and it always passes the oil consumption test, ugh! We left one week after the oil change and the oil light went on in Colorado so we added a quart after testing and finding the level was low. Same thing on the way home. The trip was only two weeks! I never go any where without at least two quarts of oil in my car, just in case. i wish Wilde would do something about this because this is crazy! Not happy with my service and considering this is the third Subaru I’ve purchased from Wilde I may go elsewhere after this experience. I even told the second service technician I was not happy but nobody has reached out to me to apologize or see what they could do to make a better experience. It would also be nice to not wait 2 hours for an oil change.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Cheryl, I'm sorry to learn about the level of service you have experienced with our team. Every customer who presents us an opportunity to earn their business deserves first-class experience. I can assure you this is not a reflection of the first-class experience we strive to provide all of our valued customers with, like yourself. At your earliest convenience, I would like the opportunity to speak with you regarding this experience and gain your trust back with our team. Please feel free to reach out to me directly. I look forward to hearing from you soon. Kevin Schmidt kschmidt@gowilde.com Service Manager
Kevin, You can call me at 414-313-4247. Cheryl Anderson
Worst experience I have ever had trying to buy a car
Worst experience I have ever had trying to buy a car salesman was not helpful
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, I'm sorry to read about your experience and learn you feel as though our Sales Team was unable to provide a satisfactory level of service. When you have a moment, please consider reaching out to me directly, as I would like the opportunity to learn more about your experience and earn your confidence back with our team. Joseph Hofstetter jhofstetter@gowilde.com Assistant Used Car Manager
When telling the salesman I have told him that I was getting a loan through my bank he then proceeds 2 run my credit through 9 different loaners I had an unfortunate run in with a deer that had caused damage to my car where as I came all the way in to the dealerships location to informed him the my car was damaged he looked in in my eyes not once but twice & told me that it would not have an impact on my trade in I also asked if the car would have to be fixed & told me I had nothing to worry about he told me @ a later time that he would not be able to except my cas as a trade in upon that being said I was denied a loan through my bank to where now I have no choice but to take a loan from capital 1 which has a much higher percentage rate he never told me anything about the car which I was trying to purchase as to find out later that I would have to spend around $1000 to buy winter tier's do the ones that come with the car will not work well during winter months I have been approved by capital 1 even gave the dealerships my confirmation number for the approval give it that it's only been 24 hrs. of them receiving this information I still have not heard from the dealership & has been two weeks now that I was to get my new car from them & still nothing
Everyone with whom I spoke with was very friendly and
Everyone with whom I spoke with was very friendly and helpful. I am overall happy with my experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave a review of your customer service experience with us at Wilde Subaru! We are happy to have provided you with friendly and helpful service. See you next time. Until then, safe driving!
Corey in Sales and Ryan in service are amazing to work
Corey in Sales and Ryan in service are amazing to work with and will always answer all of your questions!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our team thanks you for the 5-star review! We're happy to read about the first-class service our Sales Team has provided. Thank you for being valued customers. Please come back and see us again soon at Wilde Subaru!
Friendly employees, clean environment, and good location
Friendly employees, clean environment, and good location are why I go to Wilde Subaru in Waukesha
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, we deeply appreciate the review and strive to provide our customers with friendly service and a clean environment at each visit. It was a pleasure to work with you. See you next time at Wilde Subaru!
Salesperson, Kay, was outstanding.
Salesperson, Kay, was outstanding. She’s the reason I returned to Wilde. She listens, she answers questions directly and confidently, and asks specific questions about what you want.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for letting our team know about the outstanding service Kay has provided you with. We will be sure to pass along this information. This is the first-class experience we strive to provide each of our customers at each visit. We look forward to working with you again at Wilde Subaru!
Wilde Subaru is a very friendly and accommodating
Wilde Subaru is a very friendly and accommodating environment. I appreciate my sales associate, Kay Frick's, efforts in keeping me updated about when my vehicle will arrive at the dealership. And I LOVE my Forester!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave a review of your customer service experience at Wilde Subaru! Our team is thrilled to read about the friendly and accommodating service. Congratulations on your new Subaru Forester. We're glad your enjoying it. We look forward to seeing you next time. Until then, safe travels!
Having purchased my Forester at Wilde, I've always had
Having purchased my Forester at Wilde, I've always had service there. Ryan Hinkle was my service writer until my last visit on 10/22. Ryan was amazing and he has trained Abby who helped me. I observed her desire to provide outstanding service and her professional manner was appreciated. I will be scheduling more service soon and I am betting she will be my new favorite service writer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lois, our team is pleased to learn about the outstanding and professional service our Service Team has provided you. Thank you for being a valued customer. It has been a pleasure working with you. See you next time at Wilde Subaru!