Reviews
This was my best dealership experience to date; Ryan was
This was my best dealership experience to date; Ryan was friendly, knowledgeable, and respectful of my time. The expectations were clear, and even though I had to wait for my vehicle to arrive from the factory, I was quoted a reasonable timeline and the car was delivered before the quoted timeframe. I particularly appreciated Ryan giving me a walkthrough of all of the features of my new car; I've purchased two new vehicles in the past, including another Subaru at a different dealership, and I never felt I got this level of service during the final transition, so I appreciate Ryan taking the time to do it. My only "opportunity for improvement" would be to have proactively let me know the vehicle was in; I had to follow up a few times to schedule time to pick up my car, which was the only minor negative in the whole experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, congratulations on your new purchase! We are very happy to read about the first-class experience you had with our Sales Team. Thank you for the feedback surrounding your vehicle arrival. We'll use this feedback to improve upon our level of service moving forward. Thank you for working with us at Wilde Subaru and we hope you are enjoying your new car!
Sales person never contacted me about my cars delivery.
Sales person never contacted me about my cars delivery. Was treated poorly and didn’t have any of my questions answered. If I ever do buy another Subaru it will never be from Wilde Subaru again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Jacob, I am deeply sorry to learn about the level of communication you received. Every customer that presents us with the opportunity to earn their business deserves a first-class experience. When time allows, please reach out to me directly at the contact provided below. I would like to work with you to better understand your experience and earn your confidence back in our team. I look forward to working with you soon. Joseph Hofstetter jhofstetter@gowilde.com Assistant Used Car Manager
I received excellent service on my last visit.
I received excellent service on my last visit. The woman checking me in was very friendly and professional. My wait time was under an hour which I was very happy with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to read about the excellent, friendly and professional service experience with you had with our team at Wilde Subaru! Please come back and see us again in the future!
Our sales representative Dave Lehman did an out standing
Our sales representative Dave Lehman did an out standing job in representing us in our purchase. We have purchased numerous autos over the years thru Dave because of his integrity and handling of the purchase transaction. We just purchased our 3rd Subaru on Friday from Dave at Wilde Subaru. Due to changes that the sales office wanted to make we almost terminated the purchase but Dave's effort to meet our needs kept the transaction alive and we completed the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Congratulations on your new purchase! It was a pleasure working with you. Our team is pleased to learn about the outstanding level of service you've received. Please come visit us again soon at Wilde Subaru!
The sales team was all very friendly, and had a a good
The sales team was all very friendly, and had a a good quantity of trim levels to see our options.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are pleased to know you have received a 5-star level of service with our team! We hope to see you again in the future at Wilde Subaru.
Generally completes service in a timely manner.
Generally completes service in a timely manner. Provides multiple option to schedule maintenance center. Makes an extra effort to find coupons or special offers to reduce costs of routine maintenance.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Bob, thank you for leaving a review of your service experience. It was a pleasure working with you! Come back and see us again soon at Wilde Subaru!
Our salesperson, Dave, went above and beyond to help us
Our salesperson, Dave, went above and beyond to help us find purchase the perfect car. He was professional and was very knowledgeable about the Subaru's. Steve from the business office was nice and efficient. We bought a Forester and are extremely satisfied with our experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, congratulations on your new Subaru Forester! We are thrilled to read about the professional and knowledgeable service you have received from our team. Please let us know if you need anything in the future at Wilde Subaru!
It truly was a pleasure to work with Mike on the purchase
It truly was a pleasure to work with Mike on the purchase of my new Subaru Outback. He was professional, very helpful and not pushy. Thank you for the great service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Sue, Congratulations on your new Subaru Outback! We hope you are enjoying it. We appreciate the kind words and are thrilled to learn about the 5-star service received. We look forward to working with you in the future at Wilde Subaru!
It was a pleasure working with Kay.
It was a pleasure working with Kay. Very easy to get ahold of and answered all my questions, which I had plenty. She walked me through the process of getting into a new lease from my old lease.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Lindsay, congratulations on your new lease! We are pleased to learn about the customer service you have experienced with our Sales Team. Please let us know if you need anything in the future at Wilde Subaru!
They had what I was looking for and few other options for
They had what I was looking for and few other options for me to see and test drive. All in all a pleasant buying experience. You'll be getting my business again in he future. Plus the finance guy was enjoyable to work with. Knew his stuff and explained it well. Overall excellent job and I couldn't be happier with my purchase and my experience at Wilde Subaru.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, congratulations on your new purchase! We are very pleased to learn about the pleasant buying experience you had with our Sales and Finance Teams. It was a pleasure working with you. Thank you for giving us the opportunity to earn your business. See you in the future at Wilde Subaru!
