Castle Kia McHenry

I spent two weeks searching for a 2025 Kia Soul EX, visiting multiple dealerships including Naperville Kia and Evergreen Kia in Chicago, before deciding to negotiate with Castle Kia McHenry. I came prepared with a detailed negotiation summary (printed form) outlining my offer of $23,900 base price (OTD ~$24,441), backed by market research from Edmunds and Kelley Blue Book, as well as local competitor pricing. However, my experience was utterly disappointing. When I arrived, I handed over my negotiation form, which they took without hesitation. Despite asking multiple times for it to be returned, they ignored my requests. When they finally gave it back—after I insisted—it was torn in half, a clear sign of disrespect from the staff. The workers showed no professionalism, and the finance guy got visibly upset with me for taking too long to review the terms, even though I was trying to ensure the deal aligned with my budget. This dealership’s attitude was unacceptable. I wanted to support a local McHenry business and value the Soul EX’s safety features like Lane Keeping Assist, but their behavior made me reconsider. I won’t be buying from Castle Kia McHenry, and I advise others to steer clear unless their customer service improves dramatically. One star is generous given the experience.

It was good! Everyone was friendly except the Finance guy. He was rude! He was mad because we didn’t buy the extended warranty or maintenance package

I spent two weeks searching for a 2025 Kia Soul EX, visiting multiple dealerships including Naperville Kia and Evergreen Kia in Chicago, before deciding to negotiate with Castle Kia McHenry. I came prepared with a detailed negotiation summary (printed form) outlining my offer of $23,900 base price (OTD ~$24,441, or ~$23,441 with a requested $1,000 Family & Friends discount), backed by market research from Edmunds and Kelley Blue Book, as well as local competitor pricing. However, my experience was utterly disappointing. When I arrived, I handed over my negotiation form, which they took without hesitation. Despite asking multiple times for it to be returned, they ignored my requests. When they finally gave it back—after I insisted—it was torn in half, a clear sign of disrespect from the staff. The workers showed no professionalism, and the finance guy got visibly upset with me for taking too long to review the terms, even though I was trying to ensure the deal aligned with my budget and the $22,441 loan at 4.99% APR I’d pre-approved with my bank. This dealership’s attitude was unacceptable. I wanted to support a local McHenry business and value the Soul EX’s safety features like Lane Keeping Assist, but their behavior made me reconsider. I won’t be buying from Castle Kia McHenry, and I advise others to steer clear unless their customer service improves dramatically. One star is generous given the experience

These guys are seriously the best dealership I have ever been to! Zero pressure, very nice and just a pleasure to do business with. Matt Wollman, Jordan and Alex all helped me and they l went out of their way to make sure I was happy. I wound recommended this Dealership to any of my friends, family and neighbors-And I will 100% be back when I need another car! A+++guys-thank you

Update as of 2.13.25, extended warranty was approved about 3 weeks ago. They said engine was on order and should take a few days to get and less than 48 hours to fix after. That was 3 weeks ago, although I know nobody can help the timeliness of shipping, etc. But, we still wait. I lose count but think thats around 23 weeks........................... Update on my car thats is at Castle Kia McHenry: Its been I think 16 weeks now and just got a call from Castle that Kia doesn't recognize me as 1st owner since I leased it from Kia and bought it out so now they have to submit to third party warranty, Fidelity, to have an adjuster come out to do it. THIS WAS TOLD TO ME OVER A MONTH AGO AND WHAT I WAS WAITING ON....WHAT IN THE ACTUAL HECK IS GOING ON OVER THERE?! MY NEXT CALL IS A LAWYER! Update: Its been 13 weeks and my car still hasnt been repaired. Communication and any sense or urgency is deplorable. The only thing saving my sanity is that they have given me now two loaners. Last I heard was they were "waiting on warranty company". On my 4th Kia, 2020 Kia Sorento with 70k miles on it. In March, to avoid rising interest rates, I bought out my least on my Sorento. Labor Day weekend, engine shut off on me going 50mph. Never restarted. Had it towed to Castle and as of October 20th, they still have not proceeding with any type of formal diagnosis or conclusion. Two weeks ago I was told my service manager was recently in "customer service training" because of his lack of attention and follow up in regards to my experience and was told by his manager that he'd quickly get things up to par and get things going on it. Two weeks ago was the last I heard from him. The ONLY two reasons I give a 1 star is a.) I can't leave 0. and b.) They did give me a loaner car, a brand new car off the lot with less than 10 miles on it. I've since then put almost 3k miles on this loaner car, so I am not complaining. OH...and the kicker. Kia won't honor manufacturer warranty on my car...I will have to deal with my extended warranty. Why, you might ask? I've been the only owner of this car, only driver since day 1. Well, because Kia was the title owner the 3 years I leased it...and warranties don't carry over to "new owner" and since I bought out the lease, the paperwork shows me as 2nd owner with a preowned car. What a joke! And that denial is all the way up the Kia chain. You want to experience worse customer service than the actual Kia dealership, Castle? Contact Kia directly, they are worse! Over a decade with Kias, and actually have another 2020 Sorento in my driveway. I can't wait to get rid of both of them and go back to Jeep!

Great experience, all things considered. Was able to find the right vehicle for our family.

Had a great experience with Justin, Josh & Team at Castle Kia McHenry. Very smooth process!

Great experience. Good dealer. Great Service. Fair salespeople who did not pressure us throughout the process.

Overall a very good experience. I worked with Robert and Jordan and they were very knowledgeable and friendly.

Really smooth process. My sales consultant Kyron was very friendly and helpful throughout the test drive, and walked me through all of my options for purchase. Finance was easy. Would very much recommend both Kyron and Castle Auto Group.