Castle Cadillac McHenry

Excellent Service. Timely service. Service advisor knew what he was doing. Few extra things done with kindness and professionalism. Not car wash but detailed car cleaning. Oil change but they did tire rotation. Excellent service done.

We are always happy with their services. Never a problem. Have been using them for 12 years.

Zakk Zerin was the most knowledgeable salesperson I have ever spoke too. Lightning fast answers to any questions I had, and he listened to all my needs when finding the perfect vehicle, I love my escalade. Big thanks to Jerry Spanier, the manager who introduced himself, and made us feel welcome

Always have been satisfied with the service. People always kind and helpful. Will return for any service.0

very professional and fast and knowledgeable clean facility, great selection of vehicles, pleasant employees helpful

Dino was excellent in service department Very friendly and knowledgeable with the maintenance of my XT5 He even knew how to fix the code on the coffee machine 😀

Very unpleasant and unprofessional sales experience! Sent email in afternoon to confirm availability on a vehicle…called and Set up a sales appointment for 7 pm and received an appointment confirmation email for 7 pm. Since we were experiencing a bad thunderstorm.. I asked sales coordinator to bring vehicle in shop so we wouldn’t get wet. I arrived at 7 pm… told salesperson that I had a confirmed appointment but he insisted on spending time taking information and copying drivers license. About 15 minutes after I arrived… another couple found another salesperson to go on a test drive. I had to wait 20 minutes for them to return. When I returned from my test drive… the salesperson spent time on pushing warranties… I told him I wanted to buy the vehicle but in the meantime.. the other couple bought the vehicle! To make matters worse… I called the GM Mike Fuller the next day several times to share my experience … he Never Had the Courtesy to return any of my calls! Unprofessional for a GM to ignore concerns from a customer!

Awesome as always from what I can tell. Excellent service and amazing people that I am definitely happy with so far. Always very clean and a great atmosphere throughout the dealership. Thank you again for going above and beyond!!! Definitely appreciated and means alot. Great people. Luke, Danny, Ashley, Dino and Greg(if I'm remembering names right) and everyone at the service advisor desk I haven't had to bother yet😁 are always nice and very understanding and always have good answers to my sometimes stupid questions😉and thats definitely appreciated. Andrew

Sarah is a asset to your dealership i met Sarah in 2015 when I purchased my 2015 gmc Sierra at the dealership in crystal lake in also purchased a 2023 terrain from her in the past I used to buy all my cars at Gary lang which is now castle in the future I will come into your dealership and let Sarah show me what is available purchase another vehicle from her

Sarah helped me so much, she made the process easy and stress less for me!I will be suggesting her to all my friends