Reviews
Initial wait time was great.
Initial wait time was great. I only needed a tore rotation for this service. Over the phone, I was quoted 29.95 but upon checking out, I was charged 49.95. I was told the price increased. My issue was that the service advisor did not tell me when I checked the car in for the service. Next day, I noticed the required service indicator was not reset. I called the dealership and the service advisor asked me to bring the car back in. Once there the advisor reset the indicator then told me how to do it. I felt this should have been told to me over the phone so I would not have to drive 40 minutes back to the dealership then 40 minutes back home. Not sure if I will be using this dealership for the next service.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Safford Brown's Manassas Kia
Friendly and professional customer service.
Friendly and professional customer service. Michele is the best! She is welcoming and a hard worker!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Safford Brown's Manassas Kia
Mr. Leo was such a nice person and made feel like I
Mr. Leo was such a nice person and made feel like I deserved my dream car, Kia K5 GT Line 2023.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Zenon, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Safford Brown's Manassas Kia
I regret not purchasing my Kia from this dealership.
I regret not purchasing my Kia from this dealership. Despite this fact, they treat me better than the dealership I DID buy my Kia from. Everyone is super friendly and the service is quick.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Safford Brown's Manassas Kia. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Safford Brown's Manassas Kia
I had a pleasant buying experience at Safford Brown Kia.
I had a pleasant buying experience at Safford Brown Kia. John Sasso, went above and beyond to make sure I was happy with the purchase. I felt no pressure buying from this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know John went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Safford Brown's Manassas Kia
Customer service was great.
Customer service was great. Pedro helped me through the process and I’m so happy with my brand new Kia forte!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, Safford Brown's Manassas Kia
I have been using this dealership for service since
I have been using this dealership for service since purchasing my Kia there in February 2020. The service department is top notch. Michelle - a Service Manager there - is outstanding- she really knows what she is doing and keeps thing moving.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Safford Brown's Manassas Kia
Service was excellent .
Service was excellent . Everyone was very friendly. My service attendant was very nice and I felt well taken care of. Thank You!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review! We really appreciate your business. Sincerely, Safford Brown's Manassas Kia
Smooth experience.
Smooth experience. John Sasso made it easy and fast. I will be a returning customer. Thanks.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear your experience was smooth from start to finish. We’re eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, Safford Brown's Manassas Kia
Great service, people are very friendly and courteous,
Great service, people are very friendly and courteous, very clean area,will refer my family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Safford Brown's Manassas Kia