Reviews
The entire staff was amazing, patient, understanding,
The entire staff was amazing, patient, understanding, willing to allow me the time to think things through, and eventually leave with a new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Safford Brown's Manassas Kia
Excellent customer service associates willing to put in
Excellent customer service associates willing to put in the extra effort for an overall pleasant experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, Safford Brown's Manassas Kia
Sales experience was very good.
Sales experience was very good. Great customer service before buying. Car delivery was delayed and communication could be improved with customer but otherwise great experience.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more. We hope to talk with you soon. Sincerely, Safford Brown's Manassas Kia
I was very impressed with my most recent service
I was very impressed with my most recent service appointment. Jonathan made sure that all of my issues were resolved and took care of arranging coverage with my warranty provider. The service team made sure my issues were fixed and my car was nice and clean when I picked it up. Thanks all!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this great feedback with us. We feel our service department is what makes Safford Brown's Manassas Kia special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Safford Brown's Manassas Kia
Johnathan was awesome, so professional, friendly and fast
Johnathan was awesome, so professional, friendly and fast with the service. I will only bring my car to this dealership
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, Safford Brown's Manassas Kia
Jimmy was incredible!
Jimmy was incredible! He was prepared before I arrived and quick to consider good options to meet our goals. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review! We really appreciate your business. Sincerely, Safford Brown's Manassas Kia
Service department is excellent at they got my car in
Service department is excellent at they got my car in last minute for the oil change.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Safford Brown's Manassas Kia
I had a good experience.
I had a good experience. Excellent Customer Service! I walked in just looking, several hours later I was driving home in my New Sportage!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jolin, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Safford Brown's Manassas Kia
Wonderful experience!
Wonderful experience! Everyone I encountered within the building/part of the team were helpful and friendly. I picked up my vehicle and the white glove service continued until well after I rolled off the lot. I've already recommended Safford Brown Kia and the sales team to a friend to purchase her new car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Aubrey, we cannot thank you enough for your wonderful review of Safford Brown's Manassas Kia and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Safford Brown's Manassas Kia
We ordered a Hybrid Sportage SX prestige 9 months ago
We ordered a Hybrid Sportage SX prestige 9 months ago with Jimmy. It was expected to arrive in November and kept getting pushed back. Jimmy gave us constant updates and apologized every time the delivery was delayed. On Monday 16 Jan 2023, Jimmy called to notify the vehicle would be delayed once again but there was one available on the lot that just came in. Immediately my wife and I went to see the vehicle. Though it wasn't the color we ordered, we fell in love with it. Jimmy drafted all the paperwork immediately worked with Wais Safi, got us a good deal on the vehicle. We couldn't have expected the service to be any better. Working with finance manager Tamiru was also a breeze. He quickly and clearly explained all our options for us to make the best decision financially. Couldn't be happier with the service we received at this dealership and very happy with our vehicle. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Safford Brown's Manassas Kia