Safford Kia

Jimmy was an excellent salesman. Helped explain all my questions, was kind and professional, and ensured my purchase was speedy. I felt like he and the finance team helped me get in and out quickly and we settled on a good price. They were very good at explaining all the options to me and didn't pressure me if there was something I wasn't interested in. They just ensured I understood what I was or wasn't getting and allowed the process to move forward. Overall it was a very pleasant experience.

Everyone was friendly and helpful with my new car buying experience. I walked in early in the morning with a car in mind, and Jimmy worked to make sure that I could take that car home a couple of hours later.

Mike was super nice, helpful and informative. He made the process quick and easy. Excellent service would recommend to family and friends.

Angel was an outstanding representative and was very knowledgeable about the vehicles. He went above and beyond by delivering the car to an agreeable location.

Leo is a awesome! Great costumer service! Helped my family get a new vehicle for a decent price especially with this market!

I attempted to purchase a 2022 Kia Sorento. I am in finance so I am well aware of the games and tactics that are used. They would not budge on the sales price. I went to Koons and retrieved the same exact car for the price that I was attempting to purchase it for thru Browns in Manassas. I then take my new Sorento to Browns for its first service. I am met with a long wait just to drop my car off and very very rude customer service. Fast forward a few months and my car now needs service again. I attempt to make an appointment but have to wait 2 weeks just to do so. Approximately one week after making the service appointment, I am driving my Sorento and my dashboard goes completely dark and my car stops accelerating. When I pull over, it starts again. I told service this morning when I dropped my car off for the service appt made two weeks ago. I’m told that they don’t have time for diagnostics today. How can we pay so much for these cars and have such terrible service? It seems much more feasible for you to diagnose the car while you have it. Instead you would rather wait for the same thing to happen again. I was lucky this time. What if I’m not so lucky when it happens again and I cause an accident or loose complete control of the car? I am documenting this now because the customer service and mindset at this dealership has to change. The only reason I continue to get my car serviced is because I am not paying for it. I paid for it with the warranty. If I had to actively pay that dealership anything, I would elect to have it taken somewhere else. I don’t know how the group owner continues to allow this dealership to be ran this way. I personally experienced it on both the sales and service side. I am so much more less than impressed. Also, they have a sign that says they are short handed and that we should be nice to the people that bothered to show up. Uumm, perhaps you should organize your dealership and pay people what they are due, then evaluate that. You should never set a standard up front that we will receive anything less than perfect customer service. Your employees come to work knowing that they can be less than, this is simple management 101.

The timely manner in handling my service. The vehicle being clean and ready to leave. I apluade you all for relating to your clients.

Everything was GREAT!!! Could not have been a better experience! Thank You to all who helped me in the purchase of my vehicle!!! GEORGE IS THE GREATEST!!!

Front desk lady was kind and friendly. She has a good communication and helpful and the service is very good actually I am so happy to doing my service in this place.

The following day after purchasing a vehicle, I identified a small problem and Brown's worked my vehicle into their busy service schedule even though I did not have an appointment. This, to me, is a step beyond, they have could have simple stated that I could schedule an appointment but instead went above and beyond to take care of a new customer.