Reviews
Excellent service
Quick services that are done right. Helpful and knowledgeable staff members from car buying to fixing process with a free car wash and vacuum.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great Service
The service was performed in a timely manner, and all requested services were completed. The service department staff was very courteous and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Fantastic customer service!!
Leo was responsive, honest and highly knowledgable of all of your inventory. We personable and made me feel comfortable through the entire process. THANK YOU LEO!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great Dealership with great staff
ease of doing business. Friendly and relaxed atmosphere. There was no pressure to buy. all in made for a good experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Car purchase
Jimmy Shams was professional, responsive, personable, and took time to learn what I wanted in a car and than worked hard to deliver.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jon, thank you and congratulations on your car purchase! We are so pleased that we could make your visit responsive, professional and personable, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Excellent customer service
Syed was awesome - he kept the lines of communication open and was very responsive. Would definitely purchase here again in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Winifred, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Brown's Manassas Kia.Please feel free to contact us if you have any questions on your new purchase. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Smooth process, good prices
The process was quite agile, not pushy, clear, and with a good follow-up. Syed and his team member were attentive and always willing to answer my questions. On top of that, I wasn't able to take the car that day and Syed deliver the car to my home. Prices were good compared with similar brands.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Been coming here for years, and will continue.
The people are friendly, and I never feel like I'm being swindled. I've been bringing my car here for years and have been consistently pleased. And Michele is great; she greets me by name, and is so great to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Toyota CRV 2014
If all of your employees are like Leo Conley, you have a great organization. Definitely a man who deals in square business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
This service team unfortunately has issues, and it's sad,
This service team unfortunately has issues, and it's sad, because I want them to win so badly. I really like the sales and dealership management. But everything from the soap opera behind the scenes of the service desk, to the lack of real genuine concern fo the customer, and the absolute basic gas station style service waiting area, this place is failing fast It needs a complete overhaul, staff retraing or replacement included. 100 other service departments in the area get it right with the waiting area. They don't. Is basicly a TV and chairs with slow wifi. Upsell and commission are the name of the game at the service department, and it blatantly, unapologeticly shows. Everything is an upgrade and if you have a coupon, it's a struggle to get it honored. They act like you just took that discount out of their personal paycheck and give you a hard time. It's really unprofessional. I can sum it up in the attitudes of the service staff.. This is just a job and they clock out at __:__o'clock. They are not there to help you, and should you have a real problem other than general maintenence, no one takes the lead to get your car looked at and cares if it leaves properly running. Browns KIA: Don't let this service department take you down.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006