Reviews
Great job wonderful customer service and the service for
Great job wonderful customer service and the service for a Saturday morning did not take long I will come again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Kia Manassas to be a positive one. Please don't hesitate to reach out if you need anything else.
This dealership takes good care of me and my vehicles
This dealership takes good care of me and my vehicles when I go in. Communication is great and service is reasonable.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! Jonathan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Brown Kia Manassas.
La atención fue excelente y la sala de espera está muy
La atención fue excelente y la sala de espera está muy limpia, muy rico café
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Kia Manassas!
Great customer service and really helpful.
Great customer service and really helpful. Provided everything that I need to complete transaction and get my car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Safford Brown Kia Manassas. We appreciate your business and hope to see you again soon!
Fantastic.
Fantastic. This dealership is much better than what I had experienced before Great customer service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Car was service on time.
Car was service on time. I will come for service when is due. Thanks again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Brown Kia Manassas.
Sam Papino is great.
Sam Papino is great. Your service dept is TOO SLOW for us to ever want to have you all do anything for our KIA. We were there for 4.5 hours last Wednesday. It wasn't because of Sam or the business mgr. It was because your service dept is inefficient. AND THEN, after supposedly detailing and putting on the ceramic coating, we found smudges and spots on the car that they had to come back out and clean! Do you HAVE a service dept supervisor? Doesn't seem very effective.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Isaac, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Its clean.
Its clean. Spacious. Calm. Overall, I don’t mind hanging out while my car is being serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
No stress sale.
No stress sale. Very nice and helpful people! Very willing to help in any way!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Safford Brown Kia Manassas, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
The service dept was fine but the advisor was not good.
The service dept was fine but the advisor was not good. He did not speak loudly enough nor convey what was needed clearly
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, Emily, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.