Reviews
Its clean.
Its clean. Spacious. Calm. Overall, I don’t mind hanging out while my car is being serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
No stress sale.
No stress sale. Very nice and helpful people! Very willing to help in any way!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Safford Brown Kia Manassas, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
The service dept was fine but the advisor was not good.
The service dept was fine but the advisor was not good. He did not speak loudly enough nor convey what was needed clearly
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, Emily, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Reliable, knowledgeable, approachable, high quality,
Reliable, knowledgeable, approachable, high quality, efficient, friendly service and trustworthy. That's why we stay!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that, thank you!
Tony and Alfonso were extremely professional and helpful,
Tony and Alfonso were extremely professional and helpful, and I believe we received a very fair price on our new Kia.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Brown Kia Manassas.
Everything from making the appointment to picking up the
Everything from making the appointment to picking up the vehicle was all done very professionally.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Safford Brown Kia Manassas. We appreciate your business and hope to see you again soon!
I had a truly pleasant experience during my recent
I had a truly pleasant experience during my recent service visit at Stafford Brown Kia Manassas. Jonathan, the service advisor, was exceptionally courteous and professional, and the same goes for the entire staff. The process was smooth and efficient from start to finish. They quickly diagnosed and resolved the issue with the airbag warning light on my dashboard, and the repair was fully covered under warranty without any hassle. I genuinely appreciate the team’s professionalism and the ease of the entire experience. Thank you, Stafford Brown Kia Manassas.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Worked with me throughout the warranty process.
Worked with me throughout the warranty process. They kept me updated. They were knowledgeable about the process and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Safford Brown Kia Manassas. We appreciate your business and hope to see you again soon!
My service manager Destinee is knowledgeable, personable,
My service manager Destinee is knowledgeable, personable, and welcoming. The dealership waiting area is clean and comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Kia Manassas.
We purchased a used car at Safford Brown Kia Manassas,
We purchased a used car at Safford Brown Kia Manassas, VA. We had a great experience. Thank you Marcelo, Hassan and everyone. Very good and clean place, everyone is very helpful and professional. We are grateful and happy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Kia Manassas.