Reviews
Customer service was great and have had no issues since
Customer service was great and have had no issues since the service! Mechanic did a good job!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Great customer service.
Great customer service. Helped me understand everything. Great deal and didn't take all day.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Had originally left a 5 star but was called later in the
Had originally left a 5 star but was called later in the week and told the financing was done incorrectly? Had to resign paperwork and lost the warranty I thought I had. I've discovered a steering column issue and warped rotors and I've only had the car for 5 days...
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Gwendolyn: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Excellent services, patient, answered all our questions
Excellent services, patient, answered all our questions and concerns, helped us to get the car we wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Friendly staff and great service!
Friendly staff and great service! We definitely recommend friends and family to purchase from there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Safford Brown Kia Manassas. We appreciate your business and hope to see you again soon!
My service attendant was very communicative throughout my
My service attendant was very communicative throughout my wait and I appreciated that very much.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
The representative provided exceptional customer service
The representative provided exceptional customer service and very detailed on the vehicle of choice. If I were to select another Kia I would definitely return there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
I had a super fantastic experience at Safford Brown Kia
I had a super fantastic experience at Safford Brown Kia of Manassas during my service appointment. The team - my service representative Destinee and Brandon were super patient, transparent, friendly and genuinely helpful. They took the time to answer all my questions, explained everything clearly, and never once made me feel pressured. I really appreciated the honesty, transparency, and excellent customer service I got from Destinee and I will gladly recommend Safford Brown Kia of Manassas to family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Safford Brown Kia Manassas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Service was exceptional and very professional.
Service was exceptional and very professional. Ismael and the staff’s in the service were absolutely amazing, kind, patient and I highly recommend this location.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Knowledgeable and made sure I received the best possible
Knowledgeable and made sure I received the best possible deal on my truck repair. Thanks.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review, Alma! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Kia Manassas to be a positive one. Please don't hesitate to reach out if you need anything else.