Reviews
Knowledgeable and made sure I received the best possible
Knowledgeable and made sure I received the best possible deal on my truck repair. Thanks.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review, Alma! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Kia Manassas to be a positive one. Please don't hesitate to reach out if you need anything else.
Highly recommend!
Highly recommend! John Sasso was our salesperson and he was exceptional. Very easy process overall.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Bought my Kia Niro at this dealer ship about a yr ago,
Bought my Kia Niro at this dealer ship about a yr ago, which was a great experience, due to the stressfree, professional, transparent and fast process. Going there for services, too. Excellent customer service from start to finish in a timely manner. Car is handed back to me washed everytime. Regarding the pricing, not applicable (yet) due to the great warranty KIA offers with the car purchase. Def recommend this place.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Safford Brown Kia Manassas. We appreciate your business and hope to see you again soon!
Salesman Mustafa is a pleasure to work with.
Salesman Mustafa is a pleasure to work with. He is knowledgeable about the vehicles and their features, and he's not 'high-pressure'.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great feedback, we really appreciate it! If there is ever anything else that we can assist you with in the future, please let us know!
This is a very helpful team.
This is a very helpful team. They are knowledgeable and their customer service is excellent. I recommend this place for anyone looking for a good car. I got a Mazda cx30 from here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so happy to hear this, thank you!
New to the area, I've been there a few times for service
New to the area, I've been there a few times for service on our 2021 Kia Soul. the majority of the people I've dealt with are welcoming and attentive to my needs. I'm not going anywhere else.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That's so great to hear, thank you!
The majority of my sale/process was done online.
The majority of my sale/process was done online. While the experience itself was generally straightforward and the staff were friendly, I'm giving 1 star for the following reasons: 1. Estimated lease payment based on the parameters I gave on their website was not offered after credit check and I had the satisfactory required credit score and could not be explained. Was offered $100/mo more originally. Sales person tried to explain it as needing the required down payment but my calculation was first month payment only. It took unnecessary negotiation/prying for them to magically get closer to that monthly price, but still off $20-30/mo. 2. It was not disclosed until after the credit check and agreed upon numbers that it was a demo vehicle (4500 miles) used by the GM that nobody seemed to be aware of until the sale. Very convenient. It was not shown on the listing as a demo vehicle and showed "5 mi" on said listing. It's a lease so I don't care that much but feel like I should have been given an even better offer because it's technically used, moreso because the better number they gave was BEFORE "realizing" it was a GM loaner. 3. Spent 2 hours waiting for the vehicle to be cleaned/ready despite being told to show up whenever the next day. My intent was to avoid all of the unnecessary waiting at the dealership. 4. Post sale nobody (i.e. sales rep) wants to electronically answer a relatively simple question about a possible missing accessory. With this in mind I've sent a complaint to the attorney general with screenshots of the original car listing as "new."
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Very good overall experience.
Very good overall experience. Staff was courteous and helpful. Good selection of vehicles to look at.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great feedback!
They were able to give me a good deal plus they were so
They were able to give me a good deal plus they were so polite. Didn’t wait that long too
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear that, thank you!
Excellent buyer/customer service.
Excellent buyer/customer service. They did their best to help the buyer’s goals. Just bought second car in less than two months.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so happy to hear about your experience! Thank you :)
