Reviews
I brought a discount coupon to apply it to the service
I brought a discount coupon to apply it to the service but Mr. Woods told me it wasn't going to apply, so I asked when, and I didn't quite understand his reasoning to apply it. Next time I will go to another department to get a better explanation on how to use my coupons. Other than that I was happy to get my service done, thanks!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the time you took out of your day to provide this feedback, Monica. At Safford Brown Kia Manassas, our goal is to provide nothing short of a 5-star experience for all our customers. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, The Team at Safford Brown Kia Manassas
The service department is always very friendly,
The service department is always very friendly, professional and helpful. The reminders and communication prior to the appointment are appreciated.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Team at Safford Brown Kia Manassas
I enjoy working with this dealership whenever my Kia
I enjoy working with this dealership whenever my Kia needs service. I highly suggest visiting Michele when you go.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas
My experience was pleasant with the exception of the
My experience was pleasant with the exception of the excessive waiting time to see the financial person. according to my watch it was over an hour.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Team at Safford Brown Kia Manassas
Customer service here is top notch.
Customer service here is top notch. I can always depend on their professionalism and courtesy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, The Team at Safford Brown Kia Manassas
I was pleased with the professionalism and service I
I was pleased with the professionalism and service I received. I had no issues at all.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Taylor, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Safford Brown Kia Manassas. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Team at Safford Brown Kia Manassas
Do not have anything further to say.
Do not have anything further to say. Took longer than I was told, but everything was good
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving this review. Your comments are important to us, and we appreciate all feedback, as it helps us grow as a dealership. Please contact us so we can further discuss your visit. We look forward to speaking with you. Sincerely, The Team at Safford Brown Kia Manassas
Smooth experience, shout out to Mark Cerrado for making
Smooth experience, shout out to Mark Cerrado for making my buying experience easy through texts, email and then finally mobile.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback about your experience with us. We're glad to hear that you had a smooth and easy experience with us. Please let us know if there is anything else that we can assist you with. Sincerely, The Team at Safford Brown Kia Manassas
This dealership (manager, salespeople, and finance
This dealership (manager, salespeople, and finance department) was super helpful, accommodating, and made me feel at ease throughout the car buying process. Duval went above and beyond to help me out and get me the exact car that I was looking forward! I would highly suggest this dealership to any of friends/family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Duval went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Team at Safford Brown Kia Manassas
Dealer was curious and cooperative.
Dealer was curious and cooperative. Gave us time needed to make necessary decisions. Would recommend.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and we're glad to hear that was the case for you on your recent visit to Safford Brown Kia Manassas. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas