Reviews
The service center got me in quickly even though it was
The service center got me in quickly even though it was just a state inspection. Michele is always amazing when it comes to customer service and making sure every customer leaves happy. She's very friendly and professional and I always look forward to seeing her.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We cannot thank you enough for this glowing review of our service center, Gordon! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Team at Safford Brown Kia Manassas
Best car buying experience I've ever had in 40 years of
Best car buying experience I've ever had in 40 years of driving and 40 years of purchading new and ysed cars. This is my third Kia and you have a repeat customer in me. Lastly, I like honesty and integrity. My deal was made over the phone and honored when I walked onto the dealership. Very impressed! God Bless you all!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. If you need anything else down the road, please do not hesitate to reach out. Take care and have a great day. Sincerely, The Team at Safford Brown Kia Manassas
I'm very appreciative of the service department at SBK.
I'm very appreciative of the service department at SBK. In particular my service rep Jonathan Woods.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your compliments and kind words mean so much to us and our team, James! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Team at Safford Brown Kia Manassas
Great experience.
Great experience. No pressure and the sales man was outstanding. Very knowledgeable and friendly. Sale couldn't have gone better.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Safford Brown Kia Manassas. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
Great experience with our recent purchase of a 2023 Kia
Great experience with our recent purchase of a 2023 Kia Telluride. Looking forward to driving this car more!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Team at Safford Brown Kia Manassas
Michele Bolden did a fantastic job setting up my
Michele Bolden did a fantastic job setting up my appointment, provided me email and text reminders, and welcome me the second I stepped into the door. It’s people like these that put a smile on my face each time I step into the dealership to get my Kia Carnival Done. She also did a wonderful job keeping me informed of my vehicle’s status and when it was ready to pickup. Thank you so much!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Christopher, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Team at Safford Brown Kia Manassas
I choose to keep this rating private.
I choose to keep this rating private. I do not want m y review posted.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas
I went in to take care of some issues and they delivered.
I went in to take care of some issues and they delivered. Thanks a lot.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Luke, we are so glad we could take care of all of your needs at Safford Brown Kia Manassas. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Team at Safford Brown Kia Manassas
I brought a discount coupon to apply it to the service
I brought a discount coupon to apply it to the service but Mr. Woods told me it wasn't going to apply, so I asked when, and I didn't quite understand his reasoning to apply it. Next time I will go to another department to get a better explanation on how to use my coupons. Other than that I was happy to get my service done, thanks!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the time you took out of your day to provide this feedback, Monica. At Safford Brown Kia Manassas, our goal is to provide nothing short of a 5-star experience for all our customers. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, The Team at Safford Brown Kia Manassas
It was a great car buying experience I would definitely
It was a great car buying experience I would definitely come back to buy another car from here!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Team at Safford Brown Kia Manassas