Reviews
7:30 appointment.
7:30 appointment. I was offered to wait for it but said I would be back at 4 after work. When I got there at 4, my car had not even been looked at.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we appreciate you bringing this to our attention. We are grateful for your patience and understanding amidst our staffing shortage and are so pleased you are giving us another chance to work on your vehicle. We look forward to taking care of you and your car later this week. Please reach out to us if there is anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
Good costumer service over all.
Good costumer service over all. Promise time was three hours but they took more than seven hours. no any update at all regarding the delay which I have to follow up every hour. I hope this will not happen again
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review. We do appreciate your patience for the extended wait that you encountered while we worked on your vehicle. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
Michele was superb in working with me to get the oil
Michele was superb in working with me to get the oil change completed on my telluride
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Michele does for Safford Brown Kia Manassas and our customers. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas
Helpful, Kind, Patient, Friendly, Nice, Smart, Amazing,
Helpful, Kind, Patient, Friendly, Nice, Smart, Amazing, Reliable and would recommend to new car buyers.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas
This place is pretty awesome.
This place is pretty awesome.. Great service (waiting for vehicle to get finished a little longer than usual). However, Michelle kept us informed on what's going on which was good... Thanks
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your awesome review! We're very happy to hear that Michelle was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
The staff were great but I noticed the mechanics were
The staff were great but I noticed the mechanics were very slow moving. The appointment took longer because of that. Also, my windshield wipers passed inspection some how. On the way home I could hardly see with the rain and stopped to get new wipers and now I can see. This makes me question what else was disregarded.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting Safford Brown Kia Manassas’s service department. We are glad that we could provide an overall positive experience and appreciate your feedback. We appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. Please let us know if there is anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
The last general( oil and filter and over all service)
The last general( oil and filter and over all service) was not good or complete. They did not check or top off the liquids ( window washer and radiator reservoirs) leaving us to believe as they have checked and completed in past service appointment, over the many years that we have come in for service was completed. What is happening since the merger?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback regarding your recent experience in our service center. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We'd like the chance to speak with you and discuss your feedback regarding your last service. Please contact us at your earliest convenience. We hope to earn your trust. Sincerely, The Team at Safford Brown Kia Manassas
Bad experience with Safford Brown.
Bad experience with Safford Brown. After deciding to cancel features on a car purchase, questionable financing procedures that caused me to leave work multiple days to come and sort out.
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- Buying process —
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Customer satisfaction is one of our main priorities, and we appreciate your feedback, Alan. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff can do to fix your experience, please do not hesitate to reach out to us directly. Sincerely, The Team at Safford Brown Kia Manassas
Friendly and helpful to make my decision easy and picked
Friendly and helpful to make my decision easy and picked the right card to me
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, your kind words took our breath away, Mohammed! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Team at Safford Brown Kia Manassas
I had a great experience at Safford Brown Manassas, Va.
I had a great experience at Safford Brown Manassas, Va. They do a good job.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience, Auston! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas