Reviews
The facility was clean and the employees were
The facility was clean and the employees were professional. Everyone there is very polite and the work is done properly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your marvelous feedback, Matt. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Team at Safford Brown Kia Manassas
The dealer staffs at Stafford Brown KIA Manassas treated
The dealer staffs at Stafford Brown KIA Manassas treated the customer nice and gave the clear explanation about the process of purchasing the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, The Team at Safford Brown Kia Manassas
My service done more then expecting time I wait more then
My service done more then expecting time I wait more then 2 hours for basic service. They estimate 1 1/2 hours but it’s take more than two hours. and also didn’t finish I need to go back again for recall service didn’t finished
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we appreciate you sharing the feedback regarding your recent visit to Safford Brown Kia Manassas's service department. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. If you would like to discuss this or the recall service, please reach out to us directly. Thank you for taking the time to let us know about this issue. Sincerely, The Team at Safford Brown Kia Manassas
They had great customer service and took care of me.
They had great customer service and took care of me. Ali was upfront and friendly. This seems like a great team and I would recommend them to anyone looking for buying a new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
April, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and Ali will be ecstatic to hear that you left Safford Brown Kia Manassas satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, The Team at Safford Brown Kia Manassas
Mark worked to get us in our Kia quickly and at a good
Mark worked to get us in our Kia quickly and at a good price. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Mark and the rest of the Safford Brown Kia Manassas team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, The Team at Safford Brown Kia Manassas
Great service!
Great service! The customer service has always been excellent. Appreciate the flexible scheduling you guys always offer. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Safford Brown Kia Manassas. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Team at Safford Brown Kia Manassas
Khalid is a forthright, composed, attentive salesperson.
Khalid is a forthright, composed, attentive salesperson. Handled dealership transition well, made a great ambassador for company.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, and thank you for this great review! We're happy to hear that Khalid took care of you! They are a great asset and we appreciate all that they do. Sincerely, The Team at Safford Brown Kia Manassas
Good costumer care service.
Good costumer care service. But they called me at last hour and told me I need to pay extra for special kind of oil as I have already mentioned the issue and get the price before I placed for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that your visit to our service center was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Team at Safford Brown Kia Manassas
Great service; car was fixed and ready exactly when
Great service; car was fixed and ready exactly when Michele said it would be, Appreciated the good communication.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review, Jeff! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Team at Safford Brown Kia Manassas
Great costumer service my advisor was very helpful she
Great costumer service my advisor was very helpful she help me with a coupon I got online
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. Each employee is a valued member of the Safford Brown Kia Manassas team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Team at Safford Brown Kia Manassas