Reviews
I had an excellent experience with Ali at Safford Brown
I had an excellent experience with Ali at Safford Brown Kia. After a few long days of shopping around and test driving, they had the best price with no haggling or extra fees. Ali was attentive and kind while trying to get me the best rate for my trade in.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Theresa, thank you for sharing your feedback about your experience. We're glad to hear that Ali found you a great deal on the car you wanted. If there is anything else that our team can assist you with, please let us know! Sincerely, The Team at Safford Brown Kia Manassas
Very good customer service.
Very good customer service. They seemed to be very busy but still were professional and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your compliments and kind words mean so much to us and our team, Klewski! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Team at Safford Brown Kia Manassas
The process was smooth and easy and John Sasso was great
The process was smooth and easy and John Sasso was great to work with! I love my new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Team at Safford Brown Kia Manassas
Fast, friendly service.
Fast, friendly service. Did a thorough job with detailing inspection finds. Liked the car wash in the end. Clean waiting area. Everything was great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas
This dealership is the best hands down and Michelle is
This dealership is the best hands down and Michelle is amazing. She's professional, friendly and informative. We've related on a personal level and she was very compassionate when I told her my husband just passed away. I like being able to make an appointment because I always have to wait for my car to be serviced. The car wash at the end is wonderful. It's nice driving off the lot in a clean car. I have recommended your dealership to family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas
I appreciated that the price I got on the phone was the
I appreciated that the price I got on the phone was the the price when I walked in the dealership. The attempted upsell on things like maintenance and protection packages was tedious, I declined them all, but I suppose this is pretty standard.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Sudeb, we are glad to hear you enjoyed your recent visit to our service department. At Safford Brown Kia Manassas we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, The Team at Safford Brown Kia Manassas
I like that the service department honors the appointment
I like that the service department honors the appointment times, and I sure appreciate the car wash at the end.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
This dealership has always provided great customer
This dealership has always provided great customer service with the work to match. Michelle, who is one of the service advisors is always so helpful and informative with all your questions or needs. To top things off you always leave with a clean car inside and out. Great team they have there!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Demetrius, thank you for the awesome feedback! Michelle is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Thank you for your kind words and your loyalty! Sincerely, The Team at Safford Brown Kia Manassas
Michelle was very helpful and happy.
Michelle was very helpful and happy. Positive attitude and attentive and easy to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience working with Michelle, Mary! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas
The person who was talking care was helpful and the
The person who was talking care was helpful and the service went very well even though they were not only was looking for basic the check everything
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your outstanding rating about our service department, Monika. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Team at Safford Brown Kia Manassas