Reviews
I was looking to replace my 2015 Kia Soul.
I was looking to replace my 2015 Kia Soul. I found a hidden gem at Safford Brown Kia Manassas
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Team at Safford Brown Kia Manassas
I appreciate the service and good attention provided by
I appreciate the service and good attention provided by William. I motivate them to continue working with quality and empathy with their clients.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Gerald and thank you for your kind words. We are very happy to hear that William was so attentive during your visit to our dealership! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, The Team at Safford Brown Kia Manassas
The dealership is nice, our experience buying the Kia was
The dealership is nice, our experience buying the Kia was great. Loved our salesman, Leo, and our finance staff were great for the most part. I have two complaints about them that have ruined the overall experience. 1) We purchased a Kia maintenance package into our financing. We were told that it was good to use at any Kia dealership and it did not have to be used exclusively at this dealership. We clarified that with the finance person a few times before agreeing to buy it. We were then told that it could only be used at Safford Brown Kia. I live in West Virginia and the maintenance for a standard visit takes them 3 to 4 hours each time. So, it’s an all day venture for us just to get our Sportage serviced. 2) The service department is infuriating. 3 to 4 hours for a tire rotation/oil change/general maintenance check?! The final straw for us was our 3pm appointment the other week. I check in and find a comfortable spot to sit for the next 3 hours. It’s nearly 7pm and employees are leaving. The place is shutting down for the night. Finally, a maintenance supervisor came and asked if I was buying a car or waiting in service? I explained that I was waiting on my car. I was told that the supervisor that checked me in left at 5pm to catch a train. My car had been ready since 5:30. So an extra 90 minutes of my time was wasted. I was told a manager would call me to talk about everything to make it right. It’s been a week. No word from anyone that works there. We are officially done with the dealership. Leo is great, and the facility is nice. But the service department and the issue with the Kia maintenance plan just ruins the entire experience as a first time Kia owner.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we appreciate your feedback regarding your recent experiences at our dealership. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We would like the chance to speak with you and make things right for your time spent in our service department. Please contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas
I was pleased that they create me real quick when I got
I was pleased that they create me real quick when I got there. They tried their best to help me out on the price. They did a great job.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your great review! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas
I went in knowing what cars I wanted to look at.
I went in knowing what cars I wanted to look at. I test drove one and was sold. They are so friendly there and treat you like family. Most definitely will recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this excellent review. We are so happy to hear that we could make you feel like a part of the Safford Brown Kia Manassas family with your recent purchase. We hope you are enjoying your new vehicle. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas
Wonderful staff and communication, wait was a little long
Wonderful staff and communication, wait was a little long but that was expected for a Saturday morning I drive from DC to VA to come to get my vehicle serviced here
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback, Kiara! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Team at Safford Brown Kia Manassas
Jonathan Woods and the team at Safford Brown Kia Manassas
Jonathan Woods and the team at Safford Brown Kia Manassas did a great job with the scheduled maintenance on our Soul!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Andrew, thank you for taking the time to share your feedback. Each employee is a valued member of the Safford Brown Kia Manassas team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Team at Safford Brown Kia Manassas
Jonathan worked hard to get my car’s work done - before
Jonathan worked hard to get my car’s work done - before the holiday and without an appointment. I’m so grateful! (And will make sure my son knows to make an appointment!)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jonathan does for Safford Brown Kia Manassas and our customers. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas
Excellent service.
Excellent service. Quick and to the point. Was greeted at the door and answered all questions asked. Test drive two vehicles and ended up purchasing 1
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Team at Safford Brown Kia Manassas
Exelente servicio personal muy amable el concesionario
Exelente servicio personal muy amable el concesionario muy limpio sala de espera espectacular muy recomendable
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, The Team at Safford Brown Kia Manassas