Reviews
Very nice dealership, large selection of cars and
Very nice dealership, large selection of cars and friendly sales people. The online sales manager called me quickly after submitting my request and got me in touch with my sales person quick.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can’t thank you enough for writing this awesome review for our dealership, Garrett! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Team at Safford Brown Kia Manassas
It may sound like an advertisement, but it is true.
It may sound like an advertisement, but it is true. My experience at Safford Brown Kia felt like family. EVERYONE! From Eddie who called us Sunday morning, to John (who listened to our wants and worked hard to find the perfect car for us), our salesman, to Toobah who handled the financing. I felt like everyone was looking out for my best interest. It was a pleasure to deal with every person we dealt with. I'd be happy to talk to anyone at any time about my experience (you have my number). Coming to Manassas was WELL WORTH the drive from Herndon! Thank you very much!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for taking the time to travel to see our team. We appreciate the kind and sincere comments as well as the recommendation. We will be there for you for many years to come. Enjoy your new car! Sincerely, The Team at Safford Brown Kia Manassas
I had a great experience when buying a used car at
I had a great experience when buying a used car at Safford Brown. Bryant was very professional, knowledgeable, and very courteous to my young, precocious daughter. The facility was great and I think I got a great deal without any hassle, or high pressure sales tactics. Can’t say enough good things about this dealership and my salesman. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us, Jason! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Team at Safford Brown Kia Manassas
Bryant was excellent to work with.
Bryant was excellent to work with. Very professional and understood our needs and delivered. Just an all around good guy.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review, Justin. We are pleased to hear that Bryant was able to provide an efficient and overall positive experience. Sincerely, The Team at Safford Brown Kia Manassas
Vehicle was not delivered when promised and when asked
Vehicle was not delivered when promised and when asked why, I was informed that there were 10 vehicles scheduled at the same time I was as if that was my doing. This was 100% avoidable. Stuff like this happens EVERY time I bring my vehicle to this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas
Excellent customer service, excellent amenities, whit
Excellent customer service, excellent amenities, whit wifi, cofde machine, and tv, good place, nice service, definitely I recommend
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting our service department and for leaving the kind words, Gustavo. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas
Excellent service when checking and and during wait.
Excellent service when checking and and during wait. Was kept informed of vehicle status. Everyone was very polite.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, The Team at Safford Brown Kia Manassas
Michele Bolden is the wonderful person very helpful ,
Michele Bolden is the wonderful person very helpful , nice and good work . Will give her perfect 10 . Excellent !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chanida, we appreciate your review and are glad to hear that you had such a wonderful experience with Michele. We look forward to working with you again! Sincerely, The Team at Safford Brown Kia Manassas
I paid $172 to fix a noise but after alignment the noise
I paid $172 to fix a noise but after alignment the noise is still there.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. We would like the opportunity to speak with you to work on resolving this issue. Please contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas
Excellent customer service and attentiveness, the
Excellent customer service and attentiveness, the facility is clean and organized. Not too busy or noisy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Safford Brown Kia Manassas again! Sincerely, The Team at Safford Brown Kia Manassas