Reviews
I appreciate Stafford Brown Kia Manassas and continue to
I appreciate Stafford Brown Kia Manassas and continue to bring my car back due to their friendly, knowledgeable, and excellent staff and honest diagnosis when it comes to maintenance needed for my car. I especially appreciate Michele for always being so pleasant and for her excellent communication and making sure I’m taken care of.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Krystal, thank you for the awesome feedback! Michele is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she has been there to provide you with great service. Sincerely, The Team at Safford Brown Kia Manassas
Car buying for me is never a pleasant experience, and
Car buying for me is never a pleasant experience, and while Safford Brown Kia Manassas is a pleasant enough dealership, the entire car buying process is rife with confusions, add-ons and delays all designed to wear the customer down. Safford Brown Kia Manassas is no different. Had I not already chosen the car and price I wanted, I would stay away from a car dealership as if it were the carrier of a plague. Shakeeb ("Ali") Akbarzai was pleasant and accommodating, although he confessed he was rather new to Kia. We took a test drive and he seemed knowledgeable about the car, although he didn't spend the time to explain the workings of the interface after the car was delivered. Not that I needed it, though. I confess that I was somewhat surprised that the negotiated price of the car jumped about $8,000 when it came time to signing the papers. I did agree on an extended warranty, but declined everything else. I found that disappointing, but as said earlier, I had been worn down too much to walk away at the time of signing. That's the biggest knock I have on the car buying experience. Safford Brown Kia Manassas is no different in that regard than any other dealership I've purchased from in over fifty years of car buying.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback, Fred. We appreciate you taking the time to write this review. Please know it is never our intention to wear anyone down or do anything other than make sure everyone leaves with a car they love. If you would like to discuss this further, please contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas
Michelle was very efficient with my appointment for
Michelle was very efficient with my appointment for service! I had a great experience and she was very helpful and knowledgeable about what needed to be serviced. She is always very friendly and professional!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your outstanding review! We're very happy to hear that Michelle was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
Great customer service at the front desk, and my vehicle
Great customer service at the front desk, and my vehicle was ready on-time. They ordered me a ride, which I appreciate.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Team at Safford Brown Kia Manassas
Browns Manassas KIA looks like it is going out of
Browns Manassas KIA looks like it is going out of business. No parts department. No cashier. Only 1 service customer service agent. Boxes of old invoices sitting around. I remember when this was a first class dealership. It’s a third rate dealership now. Disappointing. What happened?!!!!
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- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Ms. Thompson, Please allow me to share that we are not going out of business! Quite the contrary, actually. Our service department business is up over 200% year-over-year and we are currently adding new people, changing processes and rearranging interior space to accommodate the increase in business since our new ownership. I am so sorry you have felt our growing pains. We are doing our best to ramp up to handle the popularity of the Kia brand. We hope you will feel comfortable enough to give us another try in the future. -Keith Dennis, General Manager
Michelle was great to work with she was great help in
Michelle was great to work with she was great help in getting our car repaired and back on the road
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. Each employee is a valued member of the Safford Brown Kia Manassas team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Team at Safford Brown Kia Manassas
Michelle was friendly, efficient and pleasant.
Michelle was friendly, efficient and pleasant. She was the only advisor on duty but handled everything with a friendly smile. My service took a bit longer than anticipated but my car was clean and ready to go and worth the little wait.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Michelle does for Safford Brown Kia Manassas and our customers. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas
Khalid was fabulous to work with.
Khalid was fabulous to work with. He was efficient and very dedicated to helping me buy my dream vehicle. Very friendly environment and lovely facilities.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review. We are pleased to hear that Khalid was able to provide an efficient and overall positive experience. Sincerely, The Team at Safford Brown Kia Manassas
Worst service ever spent 1500.
Worst service ever spent 1500.00 to fix my car ended up having to get a new one and then bring that in to get fixed
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Ms. Thompson, thanks so much for allowing us the opportunity to reimburse you for the fog light repair. And I am so sorry our parts department failed to realize the part we ordered had actually arrived. We certainly made more than one mistake with you and I am truly sorry. Our staff has great intentions, but like all, we make mistakes. If you will be so gracious to give us another opportunity to service your car, please call me personally. -Keith Dennis, General Manager
I thought that all of the people who helped me were very
I thought that all of the people who helped me were very friendly and knowledgeable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your perfect review! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas