Reviews
John was amazing!
John was amazing! Very easy to talk to and took a zero pressure approach. Loved working with him on getting the right car for my daughter.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car for your daughter. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Team at Safford Brown Kia Manassas
Clean comfortable seating area, they also wash your car.
Clean comfortable seating area, they also wash your car. Coffee and bottled water are available.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas
Excellent service all the time.
Excellent service all the time. They set the standard for great service. They should tell Ourisman.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Warren, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, The Team at Safford Brown Kia Manassas
Amazing experience!
Amazing experience! The team was caring quick informative and professional. Happy to be a part of the Kia family!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Leslie, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, The Team at Safford Brown Kia Manassas
Great experience, Fast and efficient and they kept me
Great experience, Fast and efficient and they kept me updated on the progress. Very happy with my experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos, Michelle. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Team at Safford Brown Kia Manassas
Excelent customer service I will recommend this to anyone
Excelent customer service I will recommend this to anyone interested to buy a car the salesman was great thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We cannot thank you enough for your wonderful review of Safford Brown Kia Manassas and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Team at Safford Brown Kia Manassas
Very friendly and quick service for my vehicle, front
Very friendly and quick service for my vehicle, front desk person was great too yes
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Meg, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Team at Safford Brown Kia Manassas
Good experience with Safford Brown KIA.
Good experience with Safford Brown KIA. Sam Papino was accommodating and helpful through the process. They worked with us even though we were from out of state and required more footwork to get a vehicle.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review, Hillary! We are very happy to hear that Sam could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Team at Safford Brown Kia Manassas
Worst sales/service ever sold me a broken car when I came
Worst sales/service ever sold me a broken car when I came in to get it fixed I was told I had to pay for it because it was my fault…. Service did give me a discount…Sales manager was too busy to speak to me because “he had a lot going on and was the only one there” but had plenty of time to help others…. Piece of xxxx
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
My 15,000 mile service went very smoothly!
My 15,000 mile service went very smoothly! Wonderful service! Never have any issues or complaints.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Team at Safford Brown Kia Manassas