Safford Kia

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas

Thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Team at Safford Brown Kia Manassas

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Team at Safford Brown Kia Manassas

Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas

Hello Naomi, thank you for your feedback. We understand how frustrating this situation can be, but please know we are always committed to honest service and quality customer care. When we have one of our customer’s vehicles in our service center, we like to ensure they receive the utmost attention to detail, which lead to us discovering the drip pan. We always want our customers to be aware of any potential issues with their vehicles so that they can continue to drive safely and efficiently. If you are open to discussing this situation in greater detail, please reach out to us directly so we can come to an understanding and hopefully get that drip pan adjusted for you. We look forward to speaking with you. Sincerely, The Team at Safford Brown Kia Manassas

I car was there for recall, they called me and said my oil plug was leaking, so I had them do an oil change and replace the plug. I went to have another oil change and I had oil all over the undercarriage, so I took it back and they said my oil pan was cracked and guess where the crack was, yes by the oil plug. I believe that they tightened the plug too tight, because it was not like that when they changed the oil plug.

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas

Thank you for reviewing your time spent at Safford Brown Kia Manassas. It is important for us to learn from and grow with our guests and we are proud to hear that your time spent with our team was enjoyable! Sam is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Sincerely, The Team at Safford Brown Kia Manassas

Chelsea, thank you for the awesome feedback! You're right, Mchele is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she has been there to provide you with great service. Sincerely, The Team at Safford Brown Kia Manassas

Cory, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us if you would like to discuss the less-satisfying aspects of your time with us. We always value learning how we can better serve our customers. Thank you. Sincerely, The Team at Safford Brown Kia Manassas

Thanks for your outstanding review, Mark! We're very happy to hear that Michelle was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas