Reviews
Service is always great and the staff is always friendly!
Service is always great and the staff is always friendly! I’m also always well informed about services before I arrive and after I leave :)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, The Team at Safford Brown Kia Manassas
Although they tried to find the problem, they could not
Although they tried to find the problem, they could not find it and I still have to wonder if the car is going to start when I go out early mornings. Something is definitely wrong with a car that is 5 months old with 2300 miles on it and thr battery dies 3 times and it has to be towed into service.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your experience with our service department, Kristin. Here at Safford Brown Kia Manassas, we like to ensure that each and every vehicle is given the utmost attention to detail. We would like to speak to you about your experience, please feel free to reach out to us at any time. Sincerely, The Team at Safford Brown Kia Manassas
My salesman was very helpful and went out of his way to
My salesman was very helpful and went out of his way to help me stay within my budget. I’m so thankful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review, Terri! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Team at Safford Brown Kia Manassas
Michelle was wonderful, really helpful and service techs
Michelle was wonderful, really helpful and service techs are great! Love that they clean my car after servicing it!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent input, Lucy! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, The Team at Safford Brown Kia Manassas
Everyone is always very professional and nice here and
Everyone is always very professional and nice here and the work has always been done very well. I’ve never had any complaints during my service appointments.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Team at Safford Brown Kia Manassas
Mr. Woods was very helpful and welcoming, definitely
Mr. Woods was very helpful and welcoming, definitely worth the drive for this Kia location
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, The Team at Safford Brown Kia Manassas
Quoted wait time for 8k service was one hour and a half
Quoted wait time for 8k service was one hour and a half ended up waiting 3 hours. Only thing that satisfied my stay was the service advisor comped the service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback, Jonathan. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Team at Safford Brown Kia Manassas
I had great service at stafford Kia in manassas!
I had great service at stafford Kia in manassas! Would recommend to all my friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Safford Brown Kia Manassas satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, The Team at Safford Brown Kia Manassas
We were given friendly, helpful service, and good
We were given friendly, helpful service, and good communication and explanations about our vehicle throughout our appointment.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time out of your day to share your wonderful experience with us, Jess. We are delighted to hear you were treated with prompt, courteous, and informative service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, The Team at Safford Brown Kia Manassas
Good customer service.
Good customer service. Same day appointment and prompt notice when my car was done. Thanks.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Team at Safford Brown Kia Manassas