Safford Kia

Dealership attempted to bill for unneeded services that fixed nothing, no returned calls on issue. Did not verify existing issues, performed updates that were not required, and wasted labor/time.

The service department did an overall good job. My only issue is scheduling my appointment, your on line appointment scheduling system could not find us. I had to call to make an appointment. Since we bought the vehicle with you and this was our second time visiting the Service Center it seemed strange.

The dealership has very good employees and we had a pleasant experience interacting with them. Sam and Toobah were very helpful

Everyone at Kia Manassas was very friendly. The master foreman serviced my car the same day and showed me everything under the hood. Very good experience.

There was a no hassle, no markup, quickest transaction and easiest experience I've ever had at a dealer.

Very customer oriented and the service was excellent! My visit was very pleasant!thet deserved an excellent rating!

Great friendly people and they do good work, but it took all day. This was my first service for my Carnival. The service was fine except that I dropped the car off at 8:20am for an 8:30 appointment and was asked when I wanted it back. I said 1pm and got it back at 4:30pm. It kinda dampened my plans for the day. The service was for a couple of recalls on the doors, oil change, tire rotation and safety inspection. I felt like that should not have taken all day. I don't know if it would have been different if I waited for it. I called at 1pm and was told it was almost done, and called again at 3:30pm, and told it was almost done. Then, I finally got a call at 4:15pm to say it was finished. Another note that if you make an appointment, you will be reminded more than enough times via text, phone call, and email. It was kinda too much, especially after I confirmed via phone call. I still got text messages and emails reminding me that I had an appointment. Overkill, in my opinion.

This has been the most lengthy car purchasing process I have ever encountered. Leo did a great job in staying engaged and keeping me motivated to complete the processes.

The salesman and I knew from the original test ride that the car had one tire with low pressure. When I decided to buy it, the service department was told to fill the tire with air and inspect it for punctures. When I picked the car up the next day, they told me it had been inspected and everything was fine. The next day I found the obvious screw in the tire tread. The next day they finally told me to come right away to get it fixed, and when I showed up right away, they told me to wait because they were too busy. The tech was searching on the wrong tire - I had to go into the garage to point out the tire and the obvious screw. I had to press them to replace the tire (not patch it). It took 2 1/2 hours to fix, and the staff was very rude along the way. The service department at Safford Brown Kia Manassas is definitely problematic and I would not recommend going there. Find another Kia dealer for service!

Muy contento con el el servicio que me brindaron y feliz por mi nuevo Kia Sorento y gracias a Luis rojas por toda la ayuda que me brindo muy buena persona selas recomiendo