Reviews
Fast and easy check in.
Fast and easy check in. Prompt service my car was ready when promised. Michelle explained all the services that were completed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas
I love my car , i loved my buying experience.
I love my car , i loved my buying experience. But my first service was a disappointment.
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- Buying process —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Team at Safford Brown Kia Manassas
They said there is no failure to fix.
They said there is no failure to fix. But as soon as I drove my car, the failure in my car came back. I never want to receive service here again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, The Team at Safford Brown Kia Manassas
Staff is friendly and ready for my arrival.
Staff is friendly and ready for my arrival. Work was completed quickly and I was kept informed of the progress. My car was returned to me clean and work completed.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Team at Safford Brown Kia Manassas
Dealer did not fully prep my car to take home.
Dealer did not fully prep my car to take home. Plastic wrappings on doors, dash and seatbelts. The locking lug nut set were left in the trunk. Luggage crossbars right next to them. I had to spend an additional 2 hours waiting after all papers were completed.
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- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas
Michele worked me into schedule and delivered on time.
Michele worked me into schedule and delivered on time. Great experience. Highly recommend for others.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're grateful for your kind words! Thank you for choosing us, and we can't wait to see you again in the future. Sincerely, The Team at Safford Brown Kia Manassas
Michele went above and beyond for me when she did not
Michele went above and beyond for me when she did not have to. Great customer service
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas
the sales department personnel were helpful in the
the sales department personnel were helpful in the product selection process. The financing department was flexible when working with my schedule.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas
Had an appointment for simple oil change; had a 2 hour
Had an appointment for simple oil change; had a 2 hour wait. Was never advised they "were short staffed" till I questioned why it took so long. I could have been happier had I been asked to reschedule..
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Team at Safford Brown Kia Manassas
Great service experience as always.
Great service experience as always. Michele makes sure things are done as quickly as possible....she's always helpful and knows her stuff.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Team at Safford Brown Kia Manassas