Safford Mazda Chantilly

I had a month left on my lease of old Mazda 3 and intended to purchase it, however after talking to Jeff and Carlos - I instead drove away with a new 2013 Mazda 3... They worked with me on the mileage I had gone over on the previous lease, noted a returning customer credit, upped my miles per year on the new lease so I won't go over like I had before - and ended up saving me money. The service was outstanding, including the fact that the make/model/features I wanted were on a car on another lot - so they sent me home with a loaner, then Carlos picked up my new car and dropped it off at my home ... and then he helped me sync my phone and go over all the new GPS features on the slick touchscreen. I already posted and told friends about the great experience I had and recommended not only a great car but also a great dealer. I almost *never* go and post reviews but this was exceptional. Thanks - love the new car!

I went to Brown's after the DC auto show looking at the new CX-5. After meeting Matt and talking about the car we were sold. I got pricing from another dealer that was cheaper then what Brown's quote but they still were able to bet the price and get me the car I wanted. When it came time to do all the paper work it was a little slow due to the ammount of customers buying that weekend but the went and bought pizza for everyone and stayed well past closing time to make sure all the customers were happy and got the cars they wanted. The staff was great throughout and the place had entertainment for kids (movies and a racing game) which my 6 year old loved. I'd definitely by another care from them and reccommend them to anyone looking for a new car.

I was in a bad situation. My old car needed a lot of work done, and I just wanted another car for transportation. I was already preapproved through my credit union for a loan, and E.J was able to get me a better rate. I was shocked, surprised and happy that the loan was not a concern for me. In addition, I had talked to Anthony before I had even arrived and he was friendly and accomodating of my concerns and needs. I was given a fair value for my trade in and bought another Mazda. I can honestly say this is the best car buying experience I've ever had and will definitely recommend it to others!

The experience was transparent and up front. Our daughter was on a budget and her experience in her first lease was great. Everyone was friendly and helpful. They explained the programs features of the vehicle and included all charges broken out so they were visible in the lease. We completed the transaction and took delivery in about 2 hours start to finish including a test drive. The selection was good and there was zero deception.

I took my 2010 Mazda3 in to have a suspicious noise looked at. I had 33,000 miles on the car and the warranty was coming due soon. I had my brother-in-law give a brief diagnosis of the noise (a mechanic, but who doesn't "know a guy"?). I took the car in, relayed the possible problem and waited for the car. It took about 30 minutes and the service manager told me they could not replicate the noise because the car had warmed up. I expected this, and rescheduled to drop the car off at night so it could be looked at the next morning, thus ensuring the car would be cold enough to replicate the sound. The car was dropped off on a Tuesday night to be checked Wednesday morning. As it was just a diagnosis I was expecting a phone call by lunch. When I got no call whatsoever by 5:00pm, I drove up there to see what was going on. I figured either way I'd be getting my car back or be in a rental if they needed the car another day. After Rob (the service manager) checked with his tech for 10 minutes, he came back to inform me that they hadn't even touched my car that day, no one had looked at it. Credit where credit is due, I appreciate his honesty and not B.S.-ing me. They had two techs call in, were short hand and over booked. BUT, they couldn't get me in a loaner. I already had to re-arrange schedules in order to be without a car that day. I was infuriated that my entire day was wasted and with absolutely zero to show for it. In any market, from car service to fast food, this is ridiculously unacceptable. He apologized, and I felt he genuinely was sorry, but what can you do? In fast food, you'd get a free meal...here? I can't get a free car, my whole day was wasted and my car wasn't even fixed. Now I'm running out of warranty miles to get this taken care of and there hasn't been so much as a follow up from them to see if they could help. I bought the car from them and the sale was great. Their service is clearly under-managed and lacking.

From service to sales, this is a dealership you should avoid at all cost. In June, I took my Mazda 6 to have a check engine light resolved. They replaced an intake boot and gave the car back. Two days later, the car died in traffic and I had to have it towed back to the dealer. The service advisor said he thought they may have inadvertently damaged a water valve causing the motor to overheat. They allegedly fixed it and certified it as road worthy. Two days and less than 40 miles later it died again. The verdict this time was that the head gasket was blown and the engine was ruined. The original service advsior? FIRED. This painful process took weeks and required lots of negotiation with the "main office" since they provided the diagnostic work for free. After more negotiation the dealership said they would put us into another car at "employee cost". We went to look at a few and selected a Honda Accord, but their "employee cost" was ridiculous. When we objected to the initial deal they tried to get us to sign up for A LEASE. Unbelievable. After more negotiation, we settled on an acceptable price. We went to close the deal today only to learn that they had sold the vehicle out from under us while we were actively negotiating the deal. Bottom line, steer clear of this dealership. They're disinterested, non-communicative, and indifferent to customer service. Total time investment on my part? Two months. Shop somewhere else and save yourself the hassle.

I took my Mazda MPV in for service on 14 August due to engine stalling. The service shop diagnosed the issue and advised that it needed an induction service and fuel cleaning to fix the problem at a cost of $520. I was fine with that cost, but after the repair was completed they said, well that didn't fix the problem and now it needs, a new exhaust gasket and new exhaust manifold, new sensors, etc. etc. at a cost of around $2900. I clearly told the service shop earlier that I did not want to spend a lot of money considering the age of the vehicle and that I would prefer to invest my money in a newer vehicle. Earlier they said that the van was in good shape and mechanically sound and just needed minor repairs. This was the third service call over the past 4 months, and in which I previously spent $1600 for the repairs. On top of that, it took them 3 days for the inept repair job. In driving the van after repairs, it is in worse condition and now shows check engine light. Prior to the repairs there was no check engine light showing. Brown's Mazda, engages in a very dishonest and deceptive practice of advising that your car can be easily repaired at a nominal cost, and then they come back later and advise, its needs more repairs, codes are showing bad and you get hit with a very expensive repair bill. My recommendation is to not use Browns Chantilly Service to have any car serviced or repaired. My son recently bought a new Mazda from this location and had I known how bad and dishonest the business was, I would have asked him to purchase elsewhere. Be advised also, that once you bring the issue to their attention, they disregard your concerns and Brown's Chantilly clearly show that they do not care.

Love my new Miata MX5. I am very happy that they were able to find the exact color and type of car. However, the car was not available and we were given a loaner car. The loaner car stunk of cigerette smoke, I ran out of gas because the tank was EMPTY, and worst of all, got a Flat Tire!!!! They did bring us a new loaner, which had gas, but still smelled of cig. smoke. We provided copies of everything, certificate of insurance, registration on old car for the transfer of plates. Given a temp registration for car when it was picked up, was told that it was OK to drive and was inspected. Had to wait hours for the financial person to be available. There was only 1 financial rep for the weekend! But when my husband came home, it was inspected for VA and not WV. Therefore, could not legally drive the car as he was told. Now, I have to refax registration and certificate of insurance and was given a fax number that is no longer in service. All, this for people who put down $17,000.00. Just felt we should have been treated better. Very unhappy about the quality of customer service, but still love the car.

I was contacted Chantilly Mazda over the web. I promptly got an email back with pricing and gave them a call. I spoke with Matt on the phone and setup an appointment. I was in and out in about an hour with Mazda3 I wanted and the price Matt talked about. It was the easiest car buying experience I have ever done. Well Done Matt and Carlos.

The whole experience was enjoyable. Richard, the sales associate, was very knowledgeable. He was attentive without being overbearing. It was a pleasure to work with him and definitely recommend the dealership to others