Reviews
Excellent dealership and employees!
Everything was awesome!! Everyone I dealt with was respectful, not too pushy, patient with questions, responsive over e-mail... I could go on. I never doubted that they were doing their best to take care of me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review. We are happy to hear about your 5-star experience with Brown's Fairfax Mazda! Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great personalized service
I brought my 'new' (new to me) Mazda 3 back for help in connecting with Sirius radio. I was met in the parking lot by Ne (I'm sorry--I don't remember his name exactly). He was waiting for me. He took care of everything, making the call to Sirius, making sure the connection was made, etc. I was very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Elizabeth. We are glad to hear everything went well for you. Let us know when we can assist you again. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
First new car
I felt like special care was given to my car, and the buying process was quick and simple. Ask for Ron
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We couldn't ask for a better rating! We appreciate your feedback, Bryan! Trey Rodgers - GM - trey.rodgers@brownscar.com
Attentive but uneven service
Salesperson Tyler was responsive and listened initially. Sales managers (dealt with both Matt and Gino) helpful initially, but actually taking delivery of vehicle could have been smoother.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Trey Rodgers - GM - trey.rodgers@brownscar.com
Highly recommend
I was about 20 minutes early, and the work was started then...The car wash was excellent...A free state inspection was added on...Everyone was extremely friendly and courteous
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Trey Rodgers - GM - trey.rodgers@brownscar.com
Excellent Service
Always personable care but this time was best. My original customer service rep had returned to the Fairfax location by this visit. She went the extra length to double-check specific requests were actually accomplished this visit (e.g., resetting the service wrench light [I only need to do oil/filters every 6 months, not 3], which had been overlooked last visit; ensuring service coupons on account were applied).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review, Sandra! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Best regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
EXCELLENT SERVICE
VERY COURTEOUS SERVCE AND THEY KEPT ME INFORMED OF WHAT WAS GOING ON THE WHOLE WAY. MADE SURE I KNEW WHAT SERVICE WOULD BE NEEDED IN THE FUTURE
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful feedback, Rahsaan. We hope to see you again soon. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Quality customer service
Easy to make appointment. Checked on aspects that had not occurred to me. All staff were welcoming, courteous and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Christopher. I am pleased to hear our team could provide you with an overall positive experience. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
great service ,hospitality ,accomodating
smooth,and make you feel well taken care of .have not had any issues with them that they could not take care off
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Daniel, thank you for your review. We are thrilled to hear our team could provide you with an excellent experience. Best regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
10k mile service
The service took an expected amount of time. The waiting area was perfectly adequate. The service managers explained the service performed, and were pleasant to deal with. They were customer focused.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Philip, we loved reading this review! Happy customers are our aim, and it appears our team here at Brown's Fairfax Mazda really hit the bullseye. We'll make sure to share your experience with them, and if you have any further questions, we're always available to help. Trey Rodgers - GM - trey.rodgers@brownscar.com