Reviews
Ron Oates
The new tires ride well! I really noticed what a difference balancing makes on the congested highways here in the DC area. You even cleaned my Mazda afterwards!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the awesome feedback, Ronald. We look forward to working with you again. Best regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
Service rep provided progress updates while waiting. Work was ompleted work on time and at estimated cost. Provided a complimentary car wash.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the terrific review, Bill! Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great seri
Janette did a GREAT job. She took care of my car due to a sudden flat tire, she provided me with a loaner car, advised how long it would take, and followed up afterwards to make sure everything was still working. Probably the BEST service ever. Please reward Janette!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Clarice. I am glad to hear everything went well for you. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service. Excellent team.
Service always performed as promised. Great team who are very professional. Facilities are clean and waiting area great if you want to work or read while work is being done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the fantastic review, Claudia! It is great to hear about your 5-star experience with Brown's Fairfax Mazda. See you again soon. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Awesome staff
Sales personnel went above and beyond to get the right car for me. Now I can "Drive happy" as the slogan goes!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
Matt is nice and patient, and provided great information and service. The facility is kind of small, and the stock is limited. It doesnt have the mazda with the color I want.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Trey Rodgers - GM - trey.rodgers@brownscar.com
New car purchase
Purchased a 2019 Mazda3, beautiful vehicle. Dealership has a nice environment and staff. Made purchasing our first Mazda an enjoyable time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Julius, thank you for your review and congratulations on your new Mazda3! We are thrilled to hear our team could provide you with an excellent car buying experience. It was a pleasure working with you and we look forward to seeing you again soon. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service staff and facility
We used to come to your center. One of the main reason is the behavior of the staff. This time, Leigh helped us a lot. She was very responsive, polite, and committed to her job. She serviced our car very fast.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Mehti. I am pleased to hear our team could provide you with an overall positive experience. We hope to see you again soon. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
The paperwork was fast and easy and I was well take care of by the employees, also had a nice variety of cars
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review. We are pleased to hear everything went well for you. Trey Rodgers - GM - trey.rodgers@brownscar.com
Happy CX-3 Driver
Friendly, knowledgeable staff combined with a comfortable waiting area make it a pleasure to go in for oil changes. And the car wash after is the icing on top!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lorelei, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com