Reviews
Great Service
The customer service was friendly and knew exactly what needed to be done in a quick manner. I will recommend this place to a new customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Michael. We're happy to hear our team was able to provide you with a quick and efficient experience. We appreciate your recommendation and hope to see you again soon. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Love Mazda
The work gets completed and I don't feel like I'm being jerked around. I have never had to bring back my car because it wasn't done correctly.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lorraine, thank you for your review. We strive to provide each of our guests with an excellent experience and it is great to hear everything went well for you. Please don't hesitate to contact us if we can assist you with any future auto needs. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service.
The customer service was great. The facility was clean and the buying process didn’t take long at all. Out of state transactions went well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review, Alvin. We are glad to hear everything went well for you. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Impressed!
I was contacted quickly about the car I was interested in. The staff at CPO were nice and professional. The finance dept. needs a little help.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review. We're glad to hear about your 5-star experience with Brown's Fairfax Mazda. See you next time! Best regards, Tim Eubank - General Manager - tim.eubank@brownscar.com
Best in the area across all car brand dealerships
Waiting area and refreshments were excellent. Service reps communication and timely updates were top notch as usual. They care for your feedback and follow up to make sure you're happy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won't hesitate to reach out again in the future. Thanks for choosing Brown's Fairfax Mazda! Trey Rodgers - GM - trey.rodgers@brownscar.com
Awesome Job Fairfax Team
Jason and Jerome were excelllent! The car was completed in a timely matter and washed! The facility also offers cool refreshments that are nice to have on a hot day!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review, Ursula! We're happy to hear about your 5-star experience with Jason and Jerome. See you next time! Best regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
The service facility was pleasant and your staff w
Your service representatives were extremely courteous. They took care of my needs with all due speed even though I did not have an appointment.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Monika, thank you for your review. I am glad to hear our team could provide you with an efficient service experience. We hope to see you again soon. Take care! Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Amazing Service
The experience was absolutely wonderful. Everyone was pleasant, easy to work with and made the stressful experience of getting a new car very easy. I can't say thank you enough and I absolutely love my new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Samantha, thank you for your review and congratulations on your new vehicle! I'm happy to hear our team could provide you with a 5-star experience. See you next time! Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
Edwin provides friendly service and was honest about the repairs needed. Waiting area is decently nice to wait in. Thanks you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review,Andrew. Please come visit us if you need anything else, be it service or sales. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Excellent Dealer
Professional, knowledgeable and courteous staff members. Ron and the finance manager were great to work with. Highly recommend purchasing a vehicle through them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review, William. I am pleased to hear Ron and our team could provide you with a 5-star experience. We appreciate your recommendation and hope to see you again soon. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com