Reviews
Greet Service
I really liked getting a courtesy car and the efficiency of the staff The courtesy car wash was great too!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Randi, we really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Brown's Fairfax Mazda team went above and beyond to help out with your vehicle needs. Thank you again for your business. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
Getting an appointment was easy and they took my car in to service as soon as I arrived. The work was thoroughly completed and the car was clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Trey Rodgers - GM - trey.rodgers@brownscar.com
Service
Chris could accommodate my last minute change in schedule and get the work done during the time specified and he even had the car washed for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. We are pleased to hear that Chris was able to provide an efficient and overall positive experience. If there is anything else we can do for you, please feel free to give us a call. Trey Rodgers - GM - trey.rodgers@brownscar.com
new car
the sales person was genuine and informative. he made sure I was receiving every deal and incentive. there was no pressure to buy. the purchase process was fast.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
Customer service Was awesome however I still have not received an email with the code for my automatic start feature that I was told I would have on the app
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact us or visit us if you need anything else. Trey Rodgers - GM - trey.rodgers@brownscar.com
Worth the extra cost
The service advisors are always very kind, respectful and generally pleasant to be around. Pricing is a little higher than independent and chain shops but it's still reasonable. The actual service to my car is a little slow but the quality of the work is among the best I've had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
The feeling I get at your dealership, that I am being given honest advice and the quality of the work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Trey Rodgers - GM - trey.rodgers@brownscar.com
Solid cars
They were honest and accurate. They did not add extra repairs. They were clear on what my car will need in the future
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service! I always service my cars here!
I liked the ease of scheduling a convenient time, and the fact that the Appt started on time and was finished faster than I expected. The complimentary car wash included bother outside and inside, and a very good job was done. I also liked the complimentary state inspection. And the snacks are great! Everyone there is so no nice - Olivia and Matt, who were my service reps, and also the cashier.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
The agent that assisted me was great. He knew what he was talking about and just made the whole process much smoother.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hyung, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Trey Rodgers - GM - trey.rodgers@brownscar.com