Reviews
Great Service
pick up and drop off is great and easy. Also easy to add services with a quick call to the agent
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
Very friendly staff and I always get great service. Never had any delays in the timelines that I was promised.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Service
Extremely polite and professional service by all staff I worked with. Service person went out of his way to keep me connected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Sales Experience
Rebecca and Sarah were great to work with and I knew Janette would be the service manager so I knew I was in great hands post-sale
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service and Attitude
Rebecca and Sarah were very straightforward to deal with. No games. Shanda (sp?) was also a pleasure. Not a usual experience with finance manager. The facilities were reminiscent of a 1970’s dealership in layout and design but clean and well lit. COVID social distancing was appropriate in showroom, but tight in finance office.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great feedback, Patricia! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Trey Rodgers - GM - trey.rodgers@brownscar.com
Prompt service, good communication
Appointment time honored, services to be rendered immediately agreed, mid-service follow-up, and clear explanation of findings and recommendations offered without pressure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for your wonderful review of Brown's Fairfax Mazda and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service nice facilities
I had a wonderful and very convenient experience - my service advisor went above and beyond to keep me updated and informed. I would like to note I had incredibly pleasant interactions with my service advisor as well as the cashier who was working on Monday evening. She was absolutely lovely!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Trey Rodgers - GM - trey.rodgers@brownscar.com
Nice reception and quality service
Well orchestrated process from vehicle drop to delivery. Clear communication of dropping a vehicle for service (including dropping and waiting in lounge), information about service expectations, nice lounge with excellent hot/cold beverages to final delivery is excellent
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service and pleasurable buying experience
Quick and efficient service. They did everything I asked and more. The purchase process is also smooth and pleasurable. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Friendly, courteous service.
The staff all seem friendly, courteous and ready to provide information. It's never fun to spend money on the car, but you make it as pleasant as possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Bernard. I am happy to hear that our team worked hard enough to make your experience enjoyable. If there is anything else we can do for you, please feel free to give us a call. Trey Rodgers - GM - trey.rodgers@brownscar.com